Experience

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  AIESEC in Denmark

  • Copenhagen, Capital Region, Denmark

  • Customer Support Manager

    • Oct 2023 - Jan 2024
    • Copenhagen, Capital Region, Denmark

    • Track and monitor the exchange operation of AIESEC in Denmark by using Podio as the main workspace.• Analyze the root cause of operation decrement and provide educational space to all LCs in AISEC Denmark and build the capacity of their members to be more ready for exchange operation. • Support the entity control board and operation team to ensure our customers get high-quality service and build retention for our CRM such as case solving, financial tracking, consultation provided, administrative checking, etc.

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  AIESEC in Indonesia

  • Indonesia
  • Non-profit Organizations
  • 500 - 600 Employee

  • Product Quality and Customer Experience Specialist of Outgoing Global Talent/Teacher

    • Aug 2023 - Jan 2024

    • Update and refresh some tools and frameworks to provide our customers with a professional summary and presentation of the information or insights obtained from personal research related to the customers’ behavior and current condition.• Screen and review 100+ submitted CVs to provide qualified applicants for our partners.• Track, monitor, and maintain the exchange standards implementation of 22 LCs through a spreadsheet.

  • Product Development of AIESEC Future Leaders

    • Feb 2023 - Jul 2023

    • Create some strategies and innovations to be implemented into the Leaderboard Community project to improve the quality, impact, and performance of the project more than the previous realization.• Develop the framework of the Leaderboard Community project by analyzing the trend of the youth programs, the previous data, and other sources to gain more participants.• Achieve 1300% growth of participants involved from 50 to 700 people.

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  AIESEC

  • Canada
  • Non-profit Organizations
  • 700 & Above Employee

  • Local Head of Outgoing Global Exchange, AIESEC in Untan 23.24

    • Feb 2023 - Jan 2024

    • Create strategies and risk management to ensure all operations in the outgoing exchanges (oGTa/e, oVPP) department and successfully achieve an average of 700% growth in terms of product awareness (number of sign-up), operational effectiveness (number of applicants and nurturing system implementation)• Develop our market by building product awareness, customer persona refreshment, and market expansion that resulted in 300% market growth through market research (survey and interview), digital marketing effectiveness, product activation strategy, and building members’ capacity.• Headhunt 100+ people who are suitable with the available opportunities from partners and achieve a 30% conversion rate from the visitor funnel to the consideration funnel.

  • Program Specialist of Impact Circle 6.0, AIESEC in Untan

    • Oct 2022 - Jan 2023

    • Design the agenda according to the topic (SDGs number 8: Economic Growth) to solve economic problems in the pandemic transition era by giving an opportunity for youth to raise their potential as young entrepreneurs• Provide expert speakers and related partners according to the topic to achieve a high-value experience for our customers• Conduct several meetings to establish good and effective communication with speakers and partners and provide a tracker to monitor our progress to fulfill our supplies and demands resulting in a 9/10 satisfaction score based on survey.

  • Quality and Program Team Leader of AIESEC Future Leaders, AIESEC in Untan

    • Feb 2022 - Jan 2023

    Be a leader of this sub-function which focus on maintaining the quality of AIESEC Future Leaders (AFL) by AIESEC in Untan and ensuring that we implement the whole program standard.Job Description:- Preparing and handling all sessions of AFL (twice a year) including creating curricula and objectives for each session, providing speakers and coaches for delegates, and ensuring the realization of the program running well- Maintaining the quality of each session by ensuring that the speakers and the coaches can deliver the sessions aligned with our session objectives through conducting an intensive meeting- Managing the program standard implementation and developing LC performance by regularly conducting weekly meetings with members to discuss what kind of improvement that we need to do- Analyzing and resolving the internal and external problems also the experience delivery issues by brainstorming with the membersOutput:- Running two batches of AFL which are Summer Peak and Winter Peak with average standard fulfillment of 70%+- Involving 12 speakers and 8 coaches to give a great experience for the delegates in terms of self-development- Maintaining the communication flow with our stakeholders and got an average 9.16/10 satisfaction score in how we provide service for them (communication flow, the information providing, approaching flow, professionalism, etc)- Developing 35+ youth in Pontianak especially in leadership and skills improvement such as emotional intelligence, public speaking, personal branding, complex problem solving and many more.

  • Marketing Specialist of Youth Today, AIESEC in Untan

    • Apr 2022 - Jun 2022

    Youth Today "Know Your Passion, Build Your Branding, Learn by Intern" is a virtual event to talk and discuss career preparation that youth needed. With this event, we want to spread the impact to youth and encourage them to take action to develop their leadership skill by knowing about themselves and finding a way to reach their dream career for their future.As a marketing specialist of the event, I have responsibilities to:- Create the marketing plans and strategies for the event by analyzing the trend and behavior aligned with the target of customers and converting them into the content matrix- Design marketing content based on the content matrix to attract youth to register for our event- Maintaining the performance of marketing by analyzing and evaluating marketing content based on content's engagement rate, account reached, and insight.- Create press releases after the event to inform realization of the event to the publicOutput:- Create 17 contents for marketing purposes (feeds, Instagram stories, and reels)- Registered growth by 126% from the actual target within 10 days- Increased the account reached by 88% during the promotional periode

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  BTPN Syariah

  • Pontianak, West Kalimantan, Indonesia

  • Community Development Facilitator

    • Aug 2023 - Dec 2023
    • Pontianak, West Kalimantan, Indonesia

    • Responsible for assisting 20+ bank customers who are MSME actors to develop their entrepreneurship skills by providing intensive educational and practice space for 4 months resulting in 40% of the bank customers successfully increasing their selling quantity and revenue gained up to 60%.• Develop the bank customers' knowledge in financial literacy, marketing strategies, and customer service.• Analyze and identify the business problem faced by the bank customers through on-site consultation and provide a solution and risk mitigation.