Experience

• 

  Ornico

  • South Africa
  • Technology, Information and Media
  • 100 - 200 Employee

  • Customer Service Representative

    • Jan 2014 - Present

  • client service

    • Nov 2005 - Present

    Establish customer centricity amongst Hotline procedure nominated category personImprove data collection and CRM database capabilityMaintain end of monitoring period/terminations/amendments/addendums etc. on CRM databaseMaintain CS database to be shared with organisation as central contact platformConstantly following up on hotline tasks with nominated category person(s)To identify potential ICU clients which must be submitted to the HOEnsure that Hotline procedure is adhered to at all times.Identifying client needsFacilitates resolution of operational issues and problems and escalate critical matters immediately to your direct manager Managing of communication process (internal & external)Provide client feedbackBuilding customer loyalty and partnerships & maintaining those client relationships General administration within the Client Services process/department as outlined in policy and procedure documentsGeneral administration within the Client Services process/department as outlined in policy and procedure documentsFollow up on status of expired contract(s

• 

  midrand

  • mirrian makeba rehabilitation centre

    • Jan 2003 - Nov 2005

    computer trainingpoetrydramahelping the kids with their school work