Experience

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  Thermo Fisher Scientific

  • Senior Manager, IT

    • Apr 2024 - Present

  • Senior Product Manager, IT

    • Apr 2022 - Apr 2024

    · Responsible as the product owner for Global Gateway, a CRM software for the Clinical Trials Division, managing the current project deliverables and setting the long-term strategic direction of the application.· Project lead responsible for liaising with business teams and internal stakeholders to create an intelligence ecosystem designed with artificial intelligence and machine learning capabilities to facilitate value-additive, actionable insights for the entire organization. · Managing overall relationship with internal and external stakeholders and being the escalation point for any issues or urgent items.· Responsible for a team of Business Analysts, Project Managers, and Developers to ensure requirements and capabilities are delivered according to expectations.

  • Business Manager

    • Sep 2018 - Apr 2022

    · Managed four of the biggest clients (9 products) across Toronto and Whitby manufacturing sites which account for a combined USD $15M in product revenue and USD $5M in service revenue annually. Leveraged relationships with existing customers and the Business Development team to onboard additional products to the site and generate more revenue. · Modelling client forecast with appropriate business intelligence and leveraging historical trends to identify gaps and potential opportunities within the organization. Performed trend analysis using multiple data sets to improve the modelling parameters for accurate product and revenue forecasts. · Actively participated in the site PPI (Practical Process Improvement) sessions. Participated in Kaizens with the Finance and Business Management teams to streamline the Invoicing and Revenue Recognition process across both sites. Collaborated with a client to streamline financial and operational processes by standardizing pricing and execution timing leading to better communication and improved customer experience. · Successfully beat all targets and ensured client escalations were managed in a timely and efficient manner as the Customer Experience Management (CEM) Champion for the Toronto site from 2018 to 2020. Performed GAP assessment of the CEM program by utilizing a maturity assessment tracker for all clients and created an action plan across the site to improve visibility of the CEM program by modifying the reporting governance model to include inputs and outputs resulting from client feedback. · Negotiated multimillion-dollar proposals and Statement of Work with clients for new products launching at the site. Adhering to Master Service Agreement (MSA) requirements, ensured all projects achieved the appropriate gross profit margins by analyzing pricing models.· Participated as the Business Management lead at Toronto for Changepoint and IBP (Revenue and forecasting applications) requirements gathering exercise.

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  TD

  • Business Analyst/Project Manager, Technology Enablement

    • Jul 2017 - Sep 2018

    · Worked with an exceptional group supporting Technology Projects as well as Application Support for critical enterprise-wide software solutions. · Committed to support Risk, Product, Channel and Operations partners while striving to consistently deliver with speed and accuracy. Lead the team to ensure an efficient operating model and effective business management practices were in place to support the acceleration of TD’s digital transformation, innovation with purpose, and simplification in operation. · Responsible for the strategic vision of critical applications; managed incidents until root cause and fix were in place, while providing proper communication to business partners. Ensured pre and post testing activities were completed accurately for all deployments to avoid any potential issues that could impact customers and colleagues. · Worked closely with Technology Partners for all application enhancements, incidents, access management, as well as pursuing future platform alternatives that would provide year over year Cost Savings, Storage Savings, as we all Capacity Savings, that directly impacted our stakeholders. · Supported all activities following a hybrid Project Management methodology, using both Agile and Waterfall including, but not limited to, requirements gathering, testing, implementation, training and communication support, and post implementation follow-up.

  • Financial Advisor

    • Jun 2015 - Jun 2017

    · Responsible for managing financial portfolios and providing tailored financial solutions to customers.· Consistently outperformed sales targets by 150% over annual targets and recognized for best-in-class customer service on CAS surveys.· Managed the retail branch as one of the supervisors, responsible for a team of 14 advisors. · Received the Top Advisor Award for 6 consecutive quarters, for providing outstanding investment advice and credit solutions to clients. · Awarded as a TD Champion three consecutive years, which is an award presented to the top performers in Canada. · Successfully mentored new hires and upcoming talent within the bank, by coaching 7 employees who were promoted within the bank.· Served as the Branch Compliance Officer, responsible for internal and external audits in credit compliance, mutual fund compliance, non-credit losses, and financial reporting.

  • Financial Service Representative

    • Feb 2014 - May 2015

    · Recognized as a TD Champion in 2015 as a Financial Service Representative. · Awarded as a Top Advisor for 2 consecutive quarters for providing over $2 million in investment solutions to clients.· Engaged customers to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services.

  • Customer Service Representative

    • Oct 2013 - Jan 2014

    · Actively promoted TD products and services to customers resulting in sales revenue numbers exceeding 154000 and pacing above 2200% over quarterly sales goal of 5800.· Volunteered as a lobby leader to further promote and advise customers on TD products and services.

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  National Municipal Adaptation Project

  • Toronto, Canada Area

  • Research Associate (Contract)

    • Jan 2013 - Sep 2013
    • Toronto, Canada Area

    · Developed and analyzed cases on select Canadian and European municipalities for economic and environmental policy integration.· Prepared reports for publishing in academic journals and municipal planning documents.

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  Environment and Climate Change Canada

  • Adaptation and Impacts Research Division, Environment Canada, Downsview, Toronto

  • Project Coordinator (Contract)

    • Jul 2009 - Apr 2011
    • Adaptation and Impacts Research Division, Environment Canada, Downsview, Toronto

    · Coordinated a business development project with external stakeholders leading to a province-wide partnership focusing on information sharing and strategy development.· Conducted socio-economic analysis using multi-level data to create a socio-economic profile of Ontario to facilitate business development project.· Partnered with internal IT departments and external IT companies to create a platform to host the data and allow information sharing.· Planned and hosted public consultation program with the First Nations communities in Brantford, Ontario.

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  Environment Canada

  • Adaptation and Impacts Research Division, Environment Canada, Downsview, Toronto

  • Intern

    • Sep 2008 - Apr 2009
    • Adaptation and Impacts Research Division, Environment Canada, Downsview, Toronto

    - Conducted literature review and analysis on existing climate adaptation indices, including adaptive strategies on impact and risk reduction from climate extremes - Analyzed case studies on existing climate related strategies and frameworks in Canada- Reviewed and analyzed existing Canadian federal and provincial climate policies and legislations and created a framework for environmental policy implementation in Canada