Experience

• 

  Bank of America

  • Assistant Manager

    • Jun 2012 - Present

  • Team Leader

    • Jun 2012 - Present

  • Team Developer

    • Jun 2012 - Present

    ➢ Working with Supply Chain Management.➢ Provide Application Support to Fieldglass tool which is now a part of SAP. The application involves the source to pay structure. It’s a Vendor Management Tool to manage the entire lifecycle of contractors from on boarding till off boarding.➢ Getting all the tool-related technical issues rectified & discuss all technical issues over phone with LOB.➢ Training to New Joiners.➢ Floor Support in case of any discrepancies.➢ Involved in multiple enhancements & configurations for the mentioned tool.➢ Manage any required change in contractors’ supervisor and cost centers.➢ Assisting contracted labors to bill their expenses accurately.➢ Supporting LOBs and Vendors in tool exploration & navigation.➢ Training to new joiners in team.➢ Coordinating the team as In-Team Leader.➢ Consolidating the team data and Quality-Check (Audits) on the completed.➢ Sending out the Monthly & weekly reports.➢ Updating Transport Roster for team.➢ Preparing Dash-board data & Business Updates.

  • Team Developer

    • Jun 2012 - Present

• 

  India Pvt. Ltd

  • Senior Customer Care Officer

    • Aug 2007 - Jul 2010

    FUNCTIONAL SKILL Upgrading Orange accounts and changing their talk plans.Verification of the accounts.Lodging Complaints against lost handset.Reissuing new handsets.Managerial Skills:Coordinating the team as an In-Team Leaders.Direct Reporting to Senior Manager.Consolidating the team data.Quality...