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Zoe Zuo is a seasoned administrative professional with experience in property management, customer service, and accounting. She holds a Bachelor's degree in Chinese Language and Literature and a Certificate in Accounting and Business/Management from Wuhan University. Zoe has worked in various roles, including Property Management Coordinator, Operations Assistant, and Accounting Clerk, and has developed strong skills in financial management, communication, and customer service.

Credentials

  • payroll administration
    Sprott Shaw Community College,

Experience

  • COHO Management Services Society
    • Vancouver, British Columbia, Canada
    • Property Management Coordinator
      • Jan 2020 - Sep 2020
      • Vancouver, British Columbia, Canada

      Property Management Coordinator Jan, 2020 – Sept, 2020• Recording cheques and making bank deposits• Preparing monthly financial packages including bank reconciliation, income register, and cheque register• Maintain A/R & A/P• Maintain records and prepare correspondence• Process invoices and prepare cheques• Submit taxes and prepare homeowner grants• Undertake credit checks, complete income verification, and administer petty cash fund• Assist in the administration of investments• Annual corporate and government filing and reporting• Prepare monthly management report for each client and at monthly board meeting• Attend AGM and budget meetings as required • Evaluating and processing work orders from inspections• Communicate information between the co-op board and the maintenance team• Assign work to trades companies• Follow-up on the quality of the work being performed• Follow up with trades companies• Approve invoices for completed work and forward for payment

  • Terra Property Management Ltd.
    • Vancouver, Canada Area
    • Property Portfolio Administrator /Onsite Coordinator
      • Jan 2018 - Jan 2019
      • Vancouver, Canada Area

      Terra Property Management LTD. (TPM) https://www.terramanagement.ca/ Property Portfolio Administrator /Onsite Coordinator Jan, 2018 • Support a team of Property Managers with the administration of the portfolios• General inquiries from tenants, members, vendors and providing required service in a professional and prompt manner• Prepare property management correspondence and directed by the property manager• Receive and respond to member/tenant request for repairs• Coordination and scheduling of contractors, maintenance and repairs, ordering maintenance and janitorial supplies, providing contract lists to all departments• Calculating housing charges for residents living in subsidized "rent-geared-to-income" (RGI) units (non-profit housing, a housing co-operative, or housing managed by BC Housing)• Maintain up to date tenant/member files to BCHMC• Administration of Home Owner Grants• Accounts Payable responsibilities including receipt of invoices, required review and coding of expense• Arrears collection and arranging for payment plans and required follow ups• Prepare member / tenant occupancy agreements / tenancy agreements & subsidy applications• Preparation of monthly property reports

  • Vancouver Native Housing Society
    • Vancouver, Canada Area
    • Property Portfolio Administrator
      • Dec 2016 - Aug 2017
      • Vancouver, Canada Area

      Vancouver Native Housing Society (VNHS) http://vnhs.ca/Property Portfolio Administrator December, 2016 – December, 2017• Prepare and send notices for annual and interim income review• Continue ongoing communication with tenants and stakeholders regarding all income review processes and track these to completion• Update all internal tenant management systems of any changes to tenancy, occupancy, rental amount reviews and tenant related issues• Receive and organize income verification documents from tenants • Calculate tenant rent contributions based on income information received from tenants and submit completed rent subsidy to BCHMC• Set up tenant files and enter relevant data in Yardi property management system and BCHMC for all new tenants accepted by property manager• Raise work orders for repairs and maintenance items in the Yardi system• Maintain up to date tenant files and ensure files contain all necessary documentation as per operating agreements held with the funder as well as per policy

  • HFBC Housing Foundation
    • Vancouver, Canada Area
    • Operations Assistant
      • Dec 2011 - Dec 2015
      • Vancouver, Canada Area

      Housing Foundation of BC (HFBC) www.housingfoundation.caOperations Assistant December, 2011 – December, 2015• Day to Day Duties in customer relations/communication. (face to face, phone calls & emails)• Provide training to all new staff• Communicate with off-site property staff• Prepare lease documents, process comments/changes• Process due diligence in vetting new tenancies, credit checks• Prepare and update month end reports including rent roll, vacancy summary• In charge of Income review for various housing divisions across Vancouver• Prepare income check list & subsidy forms, calculate rent & adjustments with all income inquiries/review info, data entry to BCHMC, process rent reports, update new rent to the spreadsheets, & file all income documents• Apply housing guidelines in determining/verification of: tenant household composition, income sources & amounts, calculate tenant rent contributions. Assessing rent calculation process to determine eligibility• Rent out suites & manage all new tenant applications, including applicants tracking, posting ADS and searching BCHMC database• Collect rent, sort cheques & data entry, prepare bank deposit slips, and track unpaid tenants

    • Accounting Clerk
      • Apr 2010 - May 2011
      • Vancouver, Canada Area

      Capital Tax & Accounting Services LTD. www.capitaltaxltd.comAccounting Clerk April, 2010 - May, 2011• Perform various accounting projects using Simply Accounting (Sage) and QuickBooks• Prepare income tax, payroll, and bookkeeping• Manage correspondence, databases, records management systems, paper and electronic filing systems• Maintain financial records for subsidiary companies by analyzing balance sheets and general ledger accounts• Maintain general ledger by reconciling accounts receivable, control accounts, and adjust entries• Coordinate day-to-day functions for the office, including calendar scheduling, manage meetings• Assist in data entry, manage mailing lists

Education

  • 2016 - 2016
    British Columbia Institute of Technology
    Professional, Technical, Business, and Scientific Writing
  • 2009 - 2010
    Sprott Shaw Community College
    Diploma, Payroll Administrator
  • 1997 - 1998
    Wuhan University
    Certificate, Accounting and Business/Management
  • 1993 - 1997
    Huazhong Normal University
    Bachelor's degree, Chinese Language and Literature

Suggested Services

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Industry Focus. “Non-profit Organization Management”

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