Experience

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  TOP Sports

  • Toronto, Ontario, Canada

  • Operations & Finance Manager

    • Oct 2021 - Nov 2022
    • Toronto, Ontario, Canada

    ● Streamlined business operations by utilizing VBA macros in Excel in order to automate schedules and instantly produce financial reports such as labor, facility and overhead expense reports. ● Impacted financial decision making by producing and analyzing P&L statements and financial dashboards, successfully identifying growth opportunities and reducing operations cost by 16% YOY. ● Administered weekly company accounting and conducted quarterly budget reconciliations to ensure financial accuracy and health.● Managed daily business operations encompassing customer service for inbound requests, company-wide payroll processing, employee recruitment and leadership, digital marketing initiatives, and website maintenance.

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  CIBC

  • Toronto, Ontario, Canada

  • Project Coordinator

    • Jun 2020 - Oct 2021
    • Toronto, Ontario, Canada

    ● Oversaw and calculated financial agreements & debt covenants using financial software.● Lead communication with 50+ borrower clients utilizing project management skills by creating schedules and recording transactions using Microsoft Office, including Microsoft Excel. ● Utilized leadership skills and a team-oriented approach to coordinate and delegate tasks among the debt agreement team, leading to a YOY 23% increase in transaction volume. ● Utilized empathy and a constant value-added approach for CIBC clients in order to find solutions for customers who were under-qualified, effectively maintaining retention / reducing churn.

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  JOEY Restaurant Group

  • Toronto, Ontario, Canada

  • Shift Manager

    • Sep 2015 - Mar 2020
    • Toronto, Ontario, Canada

    ● Impacted daily operations by accurately forecasting sales trends in order to consistently exceed labour targets by an average of 92%. ● Lead effective and clear meetings for staff members to improve their skills and knowledge and maintained daily operations by monitoring performance and ensuring operations ran smoothly. ● Received and maintained inventory, scheduled partner shifts, recruited and interviewed new employees, and managed daily variances using Microsoft Office.● Built quality customer relationships by utilizing analytical, methodical and proactive solutions to increase efficiencies and achieve customer satisfaction.