Experience

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  IMEX Shipping & Logistics LLC

  • Dubai, United Arab Emirates

  • Customer Service Operations Specialist

    • Jan 2014 - Present
    • Dubai, United Arab Emirates

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  ELITE SHIPPIN

  • DUBAI

  • LOGISTICS EXECUTIVE / CO-ORDINATOR

    • Mar 2014 - Present
    • DUBAI

    • To provide on a day to day basis a consistently high quality commercial distribution channel between the customer and Organization by distributing products and services in order to work for the success of our customer.• Generating shipping enquiries.• Communicating & working with the agents of international freight forwarding network worldwide for Export, Import, Cross trading & Clearance & Delivery of shipments based on DDU, DDP/DAP, CFR, CIF EXW Terms.• Obtaining rates & negotiating from different local service providers such as various airlines, shipping lines, local agents, consolidators, heavy and light transporters.• Creating Quotation and providing to various customers for Sea / Air & Land freights for imports, exports, customs clearance, cross trade & transportation• Booking & Obtaining container releases, Providing for BL instructions and revisions.• Arranging collection of BL’s and Delivery Orders.• Performing air freight booking and operation including issuance of Air shipment Delivery Order throughCalogi.• Creating House BL’s, AWB’S & Manifests.• Keep track of shipment and sending arrival notices.• Issuance of Exchange BL.• Attending client meeting when required.• Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.• Taking ownership of complaint and queries and proactively following through to resolution.• Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.• To provide general and support services on a local level when required, in line with the functional requirements.• Perform various customer service activities, including upselling and handling new & existing accounts.• Handle client problems, answer general inquiries and complaints.• Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up.

• 

  Elite shipping

  • Dubai, United Arab Emirates

  • Administrative Assistant

    • Apr 2014 - Aug 2020
    • Dubai, United Arab Emirates

    • Prepared & implemented a SOP (Standard Operating Procedure) for Customs.• Documentation, Clearance, Forwarding and Warehouse activities.• Customs Documentation, Customs Clearance, Logistics.• Preparation of timely Strategic Planning for increasing business turnover & better profits.• Performing Sea / Land & Air Customs Clearance through “e-Mirsal-2”• Timely clearance of cargo and avoid shipping line demurrage and port storage charges.• Coordination with shipping line for D.O (Delivery Order) collection.• Attending Customers’ queries and advising about Cargo Clearance and timely delivery.• Coordination with Customers for relevant documents and instructions.• Preparation of Customs Gate Pass for Local delivery (Manual & online )• Opening the job card, entering coast and invoicing & operational closing the job in-house software.• Arrange the pickup & recovery for delivery & pick up of Vehicles & Cargo.• Co- Ordination with messengers for Documents delivery & collecting BL / Payments to carriers• Co-Ordination & support to sales team sales Support & Accounts personal day to day Activities• Posting Shipping Instruction Online / Manual, as per L / C requirement & checking BL as per L / C & issuing Vessel certificate.• Make payments to Carriers & Government Organization.• Handling Shipments like Cross Stuffing, Imports & Exports & Cross Trade.

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  Diera General Marketing

  • Dubai

  • Admin sales Support

    • Jan 2014 - Mar 2014
    • Dubai

    • Answer telephones and direct calls efficiently note down messages.• Follow up with respective departments in regards to assigned task, reports, and employee’s related issues.• Handling day to day activity for smooth functioning of the company.• Filing, copying, faxing, scheduling and arranging the documents• Handling mail room.• Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.• Arrange business travel and expense reports for international and domestic trips.• Handling Petty cash expenses