Experience

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  Tafaseel BPO

  • United Arab Emirates

  • Customer Service Representative

    • Oct 2022 - Mar 2023
    • United Arab Emirates

    Answer the inquiries and questions of the customers and provide the highest level of satisfaction and helping to the customers based on the knowledge and experience through all the channels such as (Phone calls, Email, Social media) and Update the system database depending on the case and the customer requests.

• 

  AJMAC CO

  • Sudan

  • IT department manager

    • Jul 2020 - Jun 2022
    • Sudan

    Coordinate and execute multi-site and regional Information Technology infrastructure projects including network, hardware, software, Cyber Security, disaster recovery, and IT support.developing and implementing IT policy and best practice guides for the organization and Providing direction for IT team members, running regular checks on network and data security, Identifying, and acting on opportunities to improve and update software and systems for the organization, maintaining the organization's effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies, managing, and reporting on the allocation of IT budget and Purchases. Supervising and mentoring IT department employees.

• 

  AJMAC

  • khartoum - sudan

  • Senior Information Technology Support Engineer

    • Jul 2019 - Jul 2020
    • khartoum - sudan

    keep computer systems running smoothly, Install, and configure computer hardware operating systems and applications, monitor, and maintain computer systems and network. Help set up systems or resolve issues, troubleshoot system, and network problems, diagnosing and solving hardware or software faults. provide support, including procedural documentation and relevant reports, follow diagrams and written instructions to repair a fault or set up a system. Support the roll-out of new applications. set up new users' accounts and profiles.

• 

  OPTIMUM telecom solutions

  • Khartoum,Sudan

  • ELV network engineer

    • Jul 2017 - Jul 2019
    • Khartoum,Sudan

    Design of Extra Low Voltage (ELV) systems (Telecommunication / Structured Cabling, Wi-Fi, Audiovisual, VOIP, Broadcasting) and CCTV / Security), from conceptual design phase and all the way through the construction phase. Preparation of ELV Systems design documents including drawings and specifications. Vendors Technical Bid evaluations. Review contractors’ material submittals to ensure their compliance with the project drawings and specifications. Coordination with other disciplines during the design phase, including Architectural, Interior Designers, MEP, etc. Liaison with clients to understand their systems requirement, and to obtain their approval on the proposed design.

• 

  GSK co

  • Sudan

  • IT officer and web page designer

    • Jun 2017 - Jul 2018
    • Sudan

    Plan, create and code internet sites and web pages using HTML and SCC for creating the design and layout of a website or web pages.keep computer systems running smoothly and ensure users get the maximum benefit from them. install and configure computer hardware operating systems and application. provide support, including procedural documentation and relevant reports. set up new users' accounts and profiles and deal with password issues. test and evaluate new technology.

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  SYPRID COMPANY

  • sharjah . uae

  • CMT REPRESENTATIVE (complaint Management Team )

    • Apr 2015 - May 2017
    • sharjah . uae

    Answers inquiries by clarifying desired information; researching, locating, and providing Information, log in the customer complaints and solving the problems by connecting with responsible departments .follow up the complaints status with both customers and managements. Maintains center database by entering information

• 

  golden square co.

  • Sudan

  • Sales Engineer

    • Jan 2013 - Feb 2014
    • Sudan

    Establishing new and maintaining existing, relationships with customers, negotiating tender and contract terms , Making technical presentations and demonstrating how a product will meet client needs , Helping in the design of custom-made products .

• 

  HTEC co

  • Sudan

  • Radio Optimization Engineer

    • Dec 2011 - Dec 2012
    • Sudan

    Complaints solving (coverage – Qos ), Antenna optimization , Drive test for complaints and benchmark using tem investigation for 2g & 3g networks for projects with sudani –sudatel (sudan)

• 

  ICE co.

  • Sudan

  • IT marketing officer

    • Aug 2010 - Nov 2011
    • Sudan

    Marketing , Configuration , Implementation and maintenance of it software systems such as His (hospital information system),Bms (building mangment system) and ERP(enterprise resource planning system) .