Experience

• 

  AlWafir Marketing Services Co.

  • Kuwait
  • Retail
  • 1 - 100 Employee

  • Assistant Manager Quality Control

    • Mar 2024 - Present

  • Senior Quality Control Supervisor

    • Jul 2017 - May 2024

    Reporting to the department manager and obeying all given instruction with a standard teamwork.I am responsible to ensure the standard quality services were provided by implementing the market rules & regulation. I have to check more than six hundred fruits & vegetable shops, warehouses, repacking stores, restaurants and offices as a routine wise and coordinating with other departments. Need to patrol all stall to stall for ensure that all tenants are using the occupied & designed area. I have to ensure the cleanliness of the stalls according to the rules of Kuwait municipality by notifying all tenants to clean their display floor and other equipment to avoid any penalty. As per the market rules I have to confiscate items from the corridor to make penalty for shop owners. If any shop owners keeping their fruits & vegetables on the customer corridor or walkway for selling their items so I have to stop them immediately to keep way for the customer and operational movement. As per the market rules all shop owners should buy the ticket for LT/forklift to move their items one place to another. If there is any illegal movement so I have to caught and notify to the concerned department immediately. I am confiscating hand jack if any shop owners deliver their items to other shop or outside loading area by using hand jack. I have to ensure the height limit of the all displayed items inside stalls. Nobody can stake items over than 1.65 meters. I have to confiscate all old packaging items which are not allowed to keep or repack inside the shops. I have to ensure that any wholesalers are not allowed to repack their items inside the market because there is repacking stores for them to repack all fruits & vegetables. I have to monitor all confiscated fruits & vegetables to ensure that the shop owners pay the penalty ticket and retrieve their items before damage. I am coordinating with all other supervisor to conduct the team work for our marketing achievement.

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  Osaka Restaurants

  • Kuwait

  • Supervisor

    • Sep 2011 - Jul 2017
    • Kuwait

    Supervise with the store manager to deliver excellent customer service and maximize selling opportunities through the team. Work to achieve the set target.At the beginning of the day control that the assigned equipment is working properly; escalate any issues to manager.Monitoring non available product list & receiving, check in & stocking of merchandise to verify accuracy.Answer the inbound calls and create customer order as per the Delivery Services Procedures.Practice effective suggestive selling.Handling the cash counter by rotation.Ensure all guests are greeted & served with a positive & upbeat attitude.Accommodate guest’s time restrictions through timely service & making double-checks.Notify managers of specific guest’s needs & requests.Escalate Customer Complaint calls as per set protocol.Provide “individualized” customer service as per set standardsConduct outbound calls as per the schedule and follow the call scripts in order to promote “Brands” and /or product.

• 

  Marafie Group

  • Kuwait

  • Security Training and development officer

    • Jul 2006 - Aug 2011
    • Kuwait

    Reporting to the security director and following all given instruction by implementing rules & regulation. Analyzes training needs to develop new training programs or modify and improve existing programs. Plans and develops training procedures utilizing knowledge of relative effectiveness of individual training, classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Need to formulate training policies and schedules, utilizing knowledge of identified training needs. Have to evaluate effectiveness of training programs and instructor performance. Develops and organizes training manuals, multimedia visual aids, and other educational materials. Coordinates established courses with technical and professional courses provided by community schools and designates training procedures. Need to develop testing and evaluation procedures. Have to confer with management and supervisory personnel to identify training needs based on projected production processes, changes, and other factors. Reviews and evaluates training and apprenticeship programs for compliance with government standards. Have to prepare training budget for department or organization. Have to train instructors and supervisors in effective training techniques. Interprets and clarifies regulatory policies governing apprenticeship training programs, and provides information and assistance to trainees and labor and management representatives.

• 

  Eastern Housing Limited

  • Bangladesh

  • Sales Advisor

    • Feb 2005 - Jan 2006
    • Bangladesh

    Supervise with the project manager to deliver excellent customer service and maximize selling opportunities through the team.Visiting customers with the sales representatives to promote company image and customer solidarity with company and our land property.Visiting customers to show them our land property and discuss about the installments and prize.Weekly sales meeting with project manager and sales team to discuss points and problems pertaining to the department, exchange point of views and access the individual activities of each member of the sales team. Review sales performance on a weekly basis and guide individually each member of the sales team to achieve the best results.Regular follow up reports to the management.

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  Aungon’s Fashion

  • Dhaka, Bangladesh

  • Sales Associate

    • Dec 2003 - Jan 2005
    • Dhaka, Bangladesh

    Worked in menswear & footwear, advised customers on the new styles, fashion trends & product features.Assisting customers and demonstrating the products.Supporting the Sales Manager and Assistant Sales Manager to maintain excellent retail standards as per company standards.Providing Department wise analysis to the Merchandiser on customer likes and dislikes.Ensured the highest levels of customer loyalty & retention.Monitored receiving, check in & stocking of merchandise to verify accuracy.Displayed stocks with reference to Brand CV layouts.Handling the cash counter by rotation.Developed close and personal relationship with client’s to ensure customer loyalty & retention.Identifying, re-sourcing and delegating daily workload planning of special offers and sale’s with manager.