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ZJ

Zhuang Jako

Client Service, Sinor Consultant at Tectura Hong Kong Limited
Intro Book
IT professional with 8 years of experience in client support and financial analysis.
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Location
Guangzhou, Guangdong, China, CN
Languages
  • 中文 Native or bilingual proficiency
  • English Full professional proficiency
  • Cantonese Full professional proficiency
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Bio

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Zhuang Jako is a seasoned IT professional with 8 years of experience in providing client application and technical support for Microsoft Dynamics AX2, with expertise in costing and financial analysis, and proficiency in multiple languages including Chinese, English, and Cantonese. He holds a Bachelor of Business Administration degree from Guangdong University of Technology and a Bachelor of Business Administration degree from Guangdong Industrial University.

Experience

  • Tectura Hong Kong Limited
    • Client Service, Sinor Consultant
      • Mar 2016 - Present

      1. Provide client application and technical support in relation to the Microsoft Dynamics AX2. Ensure a reasonable response and resolution time to customer requests per Tectura’s SLA support offering, according to urgency of the issue3. Assist clients by providing application consultation or workaround solution on support enquiry4. Provide development support for customer requests and quoting for any customization work5. Identify system change request and training areas to enhance the provided solutions6. Maintain support log record in Tectura support system for customer support statement7. Escalate support requests to project consulting team as required8. Diagnose issues and provides step-by-step instructions to end users to resolve issues.9. Prepare written technical specifications for modifications undertaken10. Test and QA developments

  • Information Worker Services (Beijing) Co., Ltd.
    • GuangZhou
    • Financial Consultant
      • Feb 2014 - Feb 2016
      • GuangZhou

      1. Provide client application and technical support in relation to the Microsoft Dynamics AX2. Ensure a reasonable response and resolution time to customer requests3. Assist clients by providing application consultation or workaround solution on support enquiry4. Provide development support for customer requests and quoting for any customization work5. Identify system change request and training areas to enhance the provided solutions6. Maintain support log record in Iws support system for customer support statement7. Escalate support requests to project consulting team as required8. Diagnose issues and provides step-by-step instructions to end users to resolve issues.9. Prepare written technical specifications for modifications undertaken10. Test and QA developments

  • Guangri Electrical Equipment Co., Ltd.
    • Guang Zhou
    • Costing Accountant
      • Jun 2012 - Feb 2014
      • Guang Zhou

      1.Costing Accotant, in charge with Costing and Financial report analysis.2. Internal consultant, incharge with Ax2009 implementation.

Education

  • 2008 - 2012
    Guangdong University of Technology
    管理學學士, Financial management
  • 2008 - 2012
    廣東工業大學
    Bachelor of Business Administration (B.B.A.), Finance

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Industry Focus. “Software Development”

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