Experience

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  Precision NanoSystems Inc.

  • Field Services Engineer

    • Sep 2022 - Present

• 

  Arjo

  • Sweden
  • Medical Equipment Manufacturing
  • 700 & Above Employee

  • Field Service Team Lead

    • Jul 2021 - Present

  • Field Service Technician

    • Jan 2019 - Present

  • Field Service Representative

    • Jan 2018 - Present

• 

  Government of Manitoba

  • Winnipeg, Canada Area

  • Medical Equipment Technician

    • Sep 2015 - Jan 2018
    • Winnipeg, Canada Area

    • Delivered, pick-up and set up home care medical equipment for customer. • Performed electrical and mechanical repair and maintenance of all medical equipment.• On standby status on a rotational basis and responded to client concerns regarding medical equipment.• Performed routine scheduled service checks on required equipment in the field or warehouse and determined the status of equipment that needs to be repaired or replaced.

• 

  GE Healthcare

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • FSE Team Leader

    • May 2009 - Apr 2014

    • Facilitating weekly team meeting. Collected and evaluated weekly performance data.• Managed team performance data related to required monthly and annually reports.• Merged data from various source and generated individual productivity report.• Tracked team performance data such as Dispatch Quantity, Responding Time, First Time Fix Rate. Conducted analyses and prepared monthly team performance report.• Prepared user-friendly report with chart or trending graph. Extract relevant data to identify cause-effect relationships. Support presentation in internal monthly team meeting.• Collaborated with operation team and sales team to design and implement performance improvement measures.

  • Senior Field Service Engineer

    • Sep 2006 - Apr 2014

    • Provide directly technical service to customers, including installation, calibration, repair and preventative maintenance of GE ultrasound instrument. In charge of over 150 of install base.• Response to service calls, provide in time field service. Conduct test, repair and preventative maintenance follow the service manual and EHS provision to ensure a safe and trouble-free performance. Complete service record and all other required documentation to meet government, business and audit requirements.• Work closely with end-user on field to build strong interpersonal relationship with customer. Maintain regularly communications with customers to ensure customer satisfaction.• Response to customers’ complains. Work together with multiple functions to analysis root cause and utilize the escalation process to find an efficient way to solve the customer issue.• Provide on site training to end-users.• Positively cooperate with service-sales team on service contract renewal. Support equipment sales team on new business opportunity development.• Assist sales team and application team with end-user training or trade show. • Train new engineers on technical skills and procedure. • Work collaboratively with other field service engineers to achieve maximum productivity.

• 

  Esaote

  • 中国 四川 成都

  • Field service engineer

    • Jan 2004 - Sep 2006
    • 中国 四川 成都

    Install, maintain and repair medical equipment, such as ultrasound, workstation, computers and peripheralsInspect and test electronic equipment, components and assemblies using multimeters, circuit testers, oscilloscopes and other electronic test instruments, tools and equipmentDiagnose and locate circuit, component and equipment faultsAdjust, align, replace or repair medical electronic equipment, assemblies and components following equipment manuals and schematics, and using soldering tools and other hand and power tools