Experience

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  Costco Wholesale UK

  • Reading, United Kingdom

  • Customer Service Manager

    • Nov 2015 - Mar 2019
    • Reading, United Kingdom

    • Handle and resolve customer complaints.• Obtain and evaluate all relevant information to handle product and service inquiries.• Organize workflow to meet customer timeframes.• Respond promptly to customer queries.• Deals directly with customers by electronically or face to face• Motivates and sell the promotions to the customers.• Participate in merchandising the products.• Assist in formulating the weekly staff Rota.

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  Travelodge Hotels Limited

  • Reading, United Kingdom

  • Front Office Manager

    • Oct 2010 - Nov 2015
    • Reading, United Kingdom

    • Handled all operational activities by ensuring the togetherness and unity towards common objective of the company for the best customer services.• Empowered to take reasonable and quick decisions to resolve the customer concerns and customer complaint.• Trained the staff members on internal customer service software and regarding health and safety concerns.• Observed and recorded the staff performance and discussed the measures for improvisation in one to one.• Covered colleagues within a chain of Travelodge hotel.• Participated as representative of team talk to communicate the team members’ views and suggestion among the team for the company growth and development.• Prepared the weekly schedule.• Handled all customer concerns in a pleasant and professional manner.• Ensured all employees were properly trained and knowledgeable to provide excellent guest services.• Assisted in the daily administrative duties of the hotel.

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  The First MicroFinanceBank Ltd Pakistan (FMFB-P)

  • Pakistan

  • Customer Service Representative

    • Aug 2008 - Jan 2010
    • Pakistan

    • Responsible for clientage building.• Gathered customer’s feedback.• Responsible for telemarketing pre and post customer service feedback.• Explain to customers the different types of loans and credit options that are available.• Review and update the credit and loan files.• Analyze applicant’s financial status, credit and property evaluations to determine feasibility of granting loans.