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Zeïna Heesamdy is a seasoned executive with extensive experience in driving business growth and process optimization. As a Mobilization Associate Manager at Accenture Mauritius, she has successfully led numerous high-profile projects, including the integration of 700 staff into Accenture systems. With a strong background in customer relations, project management, and business development, Zeïna has established herself as a trusted advisor to clients across various industries. Throughout her career, Zeïna has demonstrated a unique blend of technical expertise, business acumen, and interpersonal skills. She holds a Bachelor of Marketing degree from Hogeschool INHOLLAND, with a focus on international business and languages. Her proficiency in English, French, Spanish, and Dutch enables her to effectively communicate with clients and teams worldwide. Zeïna is also certified in Lean Management, a testament to her commitment to process optimization and continuous improvement. As a versatile professional with a passion for innovation and collaboration, Zeïna is well-equipped to drive business success in a rapidly evolving landscape. Her expertise spans a range of areas, including customer relations, project management, business development, and process optimization.

Credentials

  • Orange belt in Lean Mangement
    -

Experience

    • Mobilization Associate Manager
      • Mar 2024 - Present

    • Mobilization Consultant
      • Jul 2015 - Present

      After the acquisition of TNT Business Solution ltd. by Accenture on 1st of July 2015 I have been responsible as a Project Manager for the integration of Accenture ensuring that integration of different work streams (Technology, HR, Finance, BCM, Health & Safety, Risk & Compliance) are being carried out/alligned and followed up and that all 700 staff are integrated in Accenture systems.Other roles I have performed are:- Transition Lead 39 FTE, transition of Supply Chain project with a known Airline. - Transition Lead 88 FTE, transition successful completed of Finance and Accounting project of a know Courier Express company from France to Mauritius. - Liase with client as a PMO Lead for a transition of Banking project of 244 FTE's spread over 3 different countries.- Liase as a PMO Lead for a transition of French Insurance project in Mauritius.- Leading Business Continuity Plan in Mauritius and liase with client about critical KPI's that need to be covered.- Being a global PMO lead for a Courier project and provide reporting on KPI's/Headcount/Risks & issues/ of different global locations and present to leadership.

    • Business Development Coordinator
      • Sep 2013 - Jul 2015

      - Account Manager of different clients (Finance,Insurance, Courier, Media)- Generate leads and identify and assess business opportunities.- Write Marketing plans for international and local market- Trained on Social Media LinkedIn/Facebook/Twitter/Google Analytics to generate leads- Develop strategy and map pragmatic tactics to support the goals in line with budget- Design solution to address prospects or clients' requirements and prepare proposals.- Liaise with new and existing customers on specifications- Write Business proposals for RFQ and Tenders- Setting Up, testing and implementation of new projects.- Be the Client’s first point of contact for any business related matter.- Manage client relationship effectively to enhance business growth.- Service Management review- Assist HR with recruitment for different new project needs (English/Spanish/French)

    • Dutch Translator/ Training & Quality Officer
      • Jan 2013 - Sep 2013

      • Achieve quality level and targets for different projects• Assist supervisors in projects to improve quality• Define training materials based on process requirements and deliver training• Teach Dutch language to Operators in relation to their work• Transcript/Translate Dutch/French/English projects

  • Bato Plastics
    • Moerdijk, The Netherlands
    • Graduate
      • Oct 2010 - Mar 2011
      • Moerdijk, The Netherlands

      - Write Major paper/Thesis International Market Research- Set up a survey to interview 150 potential customers in The Netherlands, Belgium and France.- Research competitors in The Netherlands, Belgium and France - Options to export the product to above mentioned countries

  • Menzis
    • Breda Area, Netherlands
    • Customer Service Representative
      • Aug 2010 - Mar 2011
      • Breda Area, Netherlands

      Provide information about:The insurance company and policiesGeneral refund questionsComplains of claims that have not been refundTravel insurance

  • Princes Foods BV
    • Rotterdam Area, Netherlands
    • Trainee Marketing Assistant
      • Sep 2009 - Jan 2010
      • Rotterdam Area, Netherlands

      Performing Market Research for a new product rangeSet up a survey to interview potential customers at 3 different supermarketsAssist Marketing Manager in writing Marketing and Sales plansHandling consumer questions/complaintsPackaging process (checking languages of labelling)Contact Suppliers and...

Education

  • 2007 - 2011
    Hogeschool INHOLLAND
  • 2010 - 2010
    ESCE
  • 2003 - 2007
    Zoomvliet College
  • Social Media Training FRCI

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