Experience

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  Carrington Mortgage Services, Mortgage Servicing D

  • Senior Strategy Project Manager
• 

  Carrington Mortgage Services, Mortgage Lending Division

  • United States
  • Financial Services
  • 700 & Above Employee

  • Senior Strategy Project Manager

    • Oct 2017 - Present

  • Originations Compliance Supervisor

    • May 2016 - Oct 2017

  • Senior Training Specialist

    • Sep 2014 - May 2016

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  CashCall, Inc.

  • Anaheim, California, United States

  • Internal Operations Auditor

    • Nov 2012 - Dec 2013
    • Anaheim, California, United States

    Consulted with departmental team managers to identify internal operations, policies and procedures. Maintained knowledge of real estate loan origination flow, products, federal consumer financial lending laws and regulations. Conducted internal reviews to determine effectiveness of compliance man...

• 

  Citi

  • Compliance Trainer

    • Jan 2006 - Nov 2012

    Conducted on site and remote training reviews to branch employees to determine effectiveness of branch controls in respect to company policy and procedures as well as industry regulations. Provided detailed report to all levels of management of regulatory/company policy concerns and provide corrective action planning. Analyzed Audit/Compliance trends to identify operational risk to business and recommended necessary enhancements to Compliance Training Program. Partnered successfully with other training teams to identify opportunities for improvements to the products and services offered to the client. Coached and mentored team members on new training initiatives to ensure a smooth transition of new training programs. Delivery of training, both in person and through the use of Live Meeting to branches/team members on company and regulatory policies and procedures.

  • Assistant Manager

    • Jun 2001 - Jan 2006

    Responsible for the branch operations including training of branch staff, business development in real estate and personal loans, compliance with company policies, procedures and federal regulations, insurance sales and cash management review. Sold, underwrote and collected consumer financial products such as personal, home and auto loans. Analyzed full income documentation, title reports and appraisals for company loan products.

• 

  Bank of America

  • San Bernardino, California, United States

  • Merchant Teller

    • Jul 2000 - Jun 2001
    • San Bernardino, California, United States

    Cashed checks and took deposits in a fast-paced work environment with constant customer contact. Solicited customers for bank products and referred interested parties to appropriate department. Opened checking and savings accounts for new customers. Accepted payments for banking transactions, bal...