Experience

• 

  MBF Cards (M'sia) Sdn Bhd

  • Financial Services
  • 1 - 100 Employee

  • Executive

    • Jun 2000 - May 2014

    * Monitored flow thru rates and managed & controlled more than 150 accounts on daily basis and ensured targets consistently met. Prioritized negotiations with customers with difficulties to make payments.* Identified and assessed status of more than 30-50 accounts for Touch N Go debit process. The charges debited into customers accounts if the accounts is in good status and not listed in Hotlist. Report received from TnGo on daily basis.* Monitored more than 50 accounts monthly, chased for payments, to ensure all accounts paid by month end. If no payment received, staff referred to the head of dept.* Managed deceased customers on daily basis.* Managed collections for average of 1000 Power Loans accounts monthly and negotiated for payments with the card members.

  • Officer

    • Oct 1995 - May 2000

    * Reviewed samples of banking process & procedures and prepared feedback reports to related department for review and improvements, to ensure achievement of Zero Defect service levels, productivity improvements and company targets & goals achieved.* Conducted and performed measurements to departments in the company :- merchant dept., customers service, Data Entry Dept., cashiers dept., marketing dept., processing dept. * Prepared Monthly Report for Company's review.