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Zane Hunter profile image

Zane Hunter

Simulation And Technology Specialist at Notre Dame Maryland Univ
Intro Book
IT professional with 11 years of experience in technical support and software installation.
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Location
Baltimore, Maryland, United States, US
Skills
  • Technical Support
  • Operating Systems
  • Software Installation
  • Software Documentation
  • Troubleshooting
  • Show all
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Bio

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Zane Hunter is a seasoned IT professional with 11 years of experience in technical support, operating systems, and software installation. He has worked in various roles, including Simulation and Technology Specialist at Notre Dame of Maryland University, and has expertise in Sharepoint, databases, and remote desktop support. He holds an Associate of Applied Science degree in Network Systems Administration from Pennsylvania Highlands Community College, and has also completed a Communications Media degree at Indiana University of Pennsylvania.

Experience

  • Notre Dame Maryland Univ
    • Simulation And Technology Specialist

  • Notre Dame of Maryland University
    • United States
    • Higher Education
    • 500 - 600 Employee
    • Simulation and Technology Specialist
      • Jan 2014 - Present

    • Technology Support Specialist
      • Jan 2013 - Dec 2013

  • American Red Cross
    • Support Specialist II/Help Desk Technician
      • Jun 2011 - Dec 2011

      Troubleshoot/Resolve issues via inbound phone support relating to SABA LMS (Learning Management System), created/tracked cases in Clarify 10.0 Call Tracking System, raised master incident cases and provided notifications via outlook service desk distribution lists, processed email requests through service

  • Staples
    • Johnstown, P
    • PC Technician
      • May 2009 - May 2011
      • Johnstown, P

      Tune-ups, Set-ups, Diagnostics, Virus Removals, Software/Hardware installs, and Custom configurations,

  • Indiana University of Pennsylvania
    • IUP
    • Intern/Help Desk Technician
      • Jun 2010 - Sep 2010
      • IUP

      Became a developing SME for the ARC's DRMS (Donor Recruitment Management System) project, trained service desk employees on how to handle cases related to DRMS via face-to face/NetMeeting software , Created knowledge based/training documentation and posted on SharePoint website, worked with vendors such as Oracle to resolve tier two issues.; PC/peripheral support, remote desktop support, software install (Including OS installs), hardware installation, network troubleshooting, virus removals, and back-ups.

  • DRS Technologies
    • Quality Inspector
      • Oct 2007 - Feb 2009

      Inspect product according to J-STD-001D material specifications

  • 2004-2005
    • Inventory Specialist
      • Dec 2004 - Dec 2005

      Maintain accurate database of available inventory within the warehouse

Education

  • 2009 - 2011
    Pennsylvania Highlands Community College
    Associate of Applied Science, Network Sysyem Administration
  • Indiana University of Pennsylvania
    Communications Media
  • Pennsylvania Highlands Community College
    Network Systems Administration

Suggested Services

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Industry Focus. “Information Technology and Services”

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