Experience

• 

  IRIS Corporation Berhad

  • Malaysia
  • Information Technology & Services
  • 400 - 500 Employee

  • Assistant Manager

    • Aug 2021 - Present

    Assistant Manager (Aug 2021-Present)• Present as Acc Manager for Government sales team• Experience in Project Management &Sales handling operation and support for government and GLC projects. • Preparing tender submission for Government tender.• Lead and Manage existing Projects awarded such as the JPN project (MYTENTERA Card ID, JPN PASS KAD, ENikah Jabatan Agama Kelantan (Supply Kad Nikah),Perkhidmatan Uji Cuba Sistem Konferen dan Tunggu Sedia Menyuarat Kabinet di Bahagian KabinetJabatan Perdana Menteri, -Lead and Manage GLC account as PTPTN (Supply Biometric Reader, Kad Penjara,TNB (biometric reader) or etc• Preparing Forecast Sales, and documentation to implements of project.• Experience in Corporate Strategy –Planning & Implementation monitoring• Experience in Marketing Strategy/Pre-sales Support - To promote the product and support• Work closely with internal teams (eg: marketing, PMO) to optimize the visibility and credibility of project• Work closely with client especially Government Client and GLC- Work closely partners with stakeholders to identify and execute cross-funtional goals

  • Business Analyst

    • Jan 2021 - Aug 2021

    Business Analysis -NIISE Project Imigresen (Jan 2021-Aug 2021)• Assisting SA in preparing documentation and collecting requirements from a workshop that is being conducted.• Communicate and build a relationship with SME (Client)to understand the real issues and develop a friendly environment.• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users for success.• Discussed with a team to evaluate current content and develop innovative approaches for improvement

  • Senior Engineer

    • Jul 2013 - Jan 2021

    Senior Engineer (2013-Jan 2021)• 8 years’ experience in Technical support at IRIS Corporation Berhad and expertise and experience in handling operation and support for government agencies GLC Project.• To assist Project Manager with the development and implementation of projects, including project plans, policies, and solutions and contributes to issue resolution and escalation, analysis activities, and planning and monitoring activities.• Manage the Installation, configuration, testing, commissioning, and support services with all the Project Support activities and UAT.• Experience in diagnosing and troubleshoot software and hardware problems and help our customers/clients install applications and programs.• Responsible for managing service level agreements (SLA) with customers and external service providers.• Manage the relationship with the client and maintain the relationship with third parties/vendors

• 

  IRIS Corporation Berhad (MSC Status Company)

  • Technology Park ,Bukit Jalil

  • Senior Customer Service Engineer

    • Sep 2006 - Jul 2013
    • Technology Park ,Bukit Jalil

    After Sales Support - ( Technical & Services)1.Provide the First & Second level technical support to provide assistance to users / customers for solving and troubleshooting minor technical problems. This includes activities such as testing and implementation of new and current product and...

• 

  CMC Engineering Sdn. Bhd

  • Ampang

  • IT Executive

    • Jan 2006 - Jul 2006
    • Ampang

    •Total involvement in IT Management of the company. IT Works/Support/Troubleshooting works. •Responsible in maintenance for troubleshooting PCs and related peripherals and Operating systems. Also involved in the maintenance and operation LANs, setting up Internet connections.•Maintaining the comp...