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Zainab Iddrisu Abubakar profile image

Zainab Iddrisu Abubakar

Customer Service Lead at Transsnet Payments Ghana Limited
Intro Book
Zainab Iddrisu Abubakar is a seasoned customer service professional with a strong background in call center operations, leveraging Hausa, Twi, Dagbanli, and Kotokoli languages, with experience spanning over 8 years in various roles at Transsnet Payments Ghana Limited, PEGAfrica, Petra Trust Company Limited, and Ministry of Tourism, culture and creative Arts.
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Location
Greater Accra Region, Ghana, GH
Languages
  • Hausa Professional working proficiency
  • Twi Professional working proficiency
  • Dagbanli Professional working proficiency
  • Kotokoli Professional working proficiency
  • Ga Limited working proficiency
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Bio

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Zainab Iddrisu Abubakar is a seasoned professional with a strong background in customer service and experience management. With a working proficiency in Hausa, Twi, Dagbanli, Kotokoli, and limited proficiency in Ga, she effectively communicates with diverse clients across Ghana. Having worked at Transsnet Payments Ghana Limited for over four years, Zainab has held key positions such as Customer Service Lead and Customer Experience Advisor, showcasing her expertise in customer relationship management. Prior to this, she worked at PEGAfrica and Petra Trust Company Limited, further honing her skills in customer service and data entry. Zainab holds a degree in Customer Service Support from Alison and a Bachelor's degree in Business, Management, Marketing, and Related Support Services from the University for Development Studies. She is currently based in the Greater Accra Region of Ghana.

Credentials

  • Digital Marketing & Customer Service Excellence
    Institute for Digital Marketing and Communication Ghana
    Feb, 2023
    - Apr, 2026

Experience

Education

  • 2022 - 2022
    Alison
    Customer Service Support/Call Center/Teleservice Operation
  • Kwame Nkrumah University of Science and Technology, Kumasi
  • University for Development Studies
    BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

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Industry Focus. “Financial Services”

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