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Zaid Farooq is a seasoned professional with 35 years of experience in the exhibition industry, sales training, and customer support. He has a strong background in IT, with diplomas in Computer Application and Electronics and Computer Applications, and is proficient in multiple languages including English, Tamil, Hindi, Kannada, and Urdu. He has worked with various companies, including Design Core India, Anthem Group Inc Pvt Ltd, MTS, Orion Infomatics Pvt Ltd, and 24]7.

Credentials

  • DCA ( Diploma in Computer Applications)
    -

Experience

    • Business Development
      • Jun 2016 - Present
      • Bangalore

      Design Core India With 35 years of experience in the exhibition industry in designing stalls and providing other services to business.1. Contact new clients and explain the service provided by Design Core India.2. Provided details to the Design Team and create a design accordingly with details provided by the client.3. Close of deal according to market norms.4. Contact different companies and get new clients for Design Core India.

    • Transaction Coordinator
      • Nov 2014 - Sep 2015
      • Bangalore

      Anthem Group Inc. Pvt Ltd is an International Real Estate company providing customer support to US Customers on behalf of E home and loan to sell Home Insurance was employed with the company as a Sales Trainer1. Handling a team of 25 Transaction Coordinator 2. Assisting Transaction Coordinator Product Training and on End to End sales of Home Insurance3. Providing coaching guidance and direction to maximize team spirit to close more number of sales 4. Providing daily reports to the manager on the CAR & PRDS forms filled on a daily basis.

  • MTS
    • Bangalore
    • Process Trainer , Team Leader & Quality Analyst
      • Mar 2012 - Oct 2014
      • Bangalore

      A Domestics BPO company providing customer support to India Customers on behalf of MTS to market and sell WI FI Dongles was employed with the company as a Process & Sales Trainer.Job responsibility as a Process & Technical Trainer1.Handling a team of 30 CSR’s in each training batch and training agents on End to End sales of MTS WI FI Dongles

    • Process Trainer
      • Mar 2007 - Feb 2012
      • Bangalore

      Orion Infomatics is a Pvt Ltd company providing sales training to customer support executives. Was employed with the company as a Technical Trainer for Intuit Quick Book US Tax application process.Job responsibility as a Process & Technical Trainer1. Handling a team of 45 candidates in each training batch providing End to End sales training on Intuit Quick Book US Tax application process 2. Assisting candidates with basis Grammar, English and Product Training 3. Providing coaching guidance and direction to maximize team spirit till closure of sale 4. Having a one on one sessions with candidate to provide training required accordingly 5. Feedback provided to candidates on a daily basis 6. Counseling candidates in their gray areas. 7. Providing reports to the manager on the modules covered on a daily basis.

  • [24]7
    • Bangalore
    • Quality Analyst
      • Aug 2005 - Jan 2007
      • Bangalore

      Job responsibility as a Customer Support Executive first 6 months1. Dealing with customers from USA in order to market and sell credit cards provided on behalf of JP MORGAN CHASE. End to End sales of Credits Cards Job responsibility as a Quality Analyst & Quality Trainer1. Handling a team 25 Customer Service Executives providing End to End sales training on Credits Cards for JP MORGAN CHASE 2. Assisting team members with product knowledge and updates on a daily basics 3. Providing coaching guidance and direction to maximize team spirit to increase closure more sales 4. Confirmation of sales after monitoring calls on a daily basics 5. Providing reports about the Customer Service Executives performance to the respected Team Leaders on a weekly basis. 6. Providing Quality training and product training to new Customer Service Executives hired on End to End sales of Credits Cards for JP MORGAN CHASE

Education

  • 2004 - 2005
    DCA
    Diploma in Computer Application, Software Applications
  • 1997 - 2000
    ITI
    Electronics and Computer Applications
  • 1995 - 1997
    PUC
    High School, Science
  • 1994 - 1995
    Adams English High School
    High School, SSLC

Suggested Services

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Industry Focus. “Design”

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