Experience

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  V-Trust Inspection Service Group

  • Ho Chi Minh City, Vietnam

  • Account Manager / Business Development Manager

    • Nov 2023 - Present
    • Ho Chi Minh City, Vietnam

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  Integral LED

  • United Kingdom
  • Appliances, Electrical, and Electronics Manufacturing
  • 1 - 100 Employee

  • Product Manager

    • Aug 2020 - Nov 2023

  • Account Manager

    • Apr 2019 - Aug 2020

  • Sales

    • Sep 2017 - Mar 2019

    Advising on products, following up quotes and orders, providing pricing and delivery quotes to customers within set guidelines as well as qualifying and opening new business accounts. Proactively dealing with customer service issues and supporting the national key account managers.

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  Media4U

  • Ho Chi Minh City, Vietnam

  • Head Of Operations

    • Feb 2015 - May 2017
    • Ho Chi Minh City, Vietnam

    • Managing thousands of client accounts using WHMCS billing and administration backend software• First point of contact, customer care and service• Processing of sales orders and invoices plus stock management• Cultivating and maintaining a nationwide team of sales affiliates• Online and phone technical support and sales with an emphasis on quality customer service• Following up on all possible leads plus cold-calling to generate new business and drive customer engagement• Extensive marketing over all possible platforms (online social media, printed media etc) including graphic design, poster/flyer creation, email newsletter campaigns and other marketing material from design through to production – also includes tight management of the company marketing budget and analyzing feedback from all campaigns• Planning and execution of marketing events/campaigns such as road-shows and fairs• Online banking including payment of wages in the form of computerized payrolls• Co-ordination of advertising and recruitment• Processing of staff and management expenses• Client home visits and demonstrationsKey achievements:• Multiplied the client base by 10 times in the space of two years• Achieved and advanced market share for the sector in Vietnam

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  Phatty’s Sports Bar & Grill

  • Ho Chi Minh City, Vietnam

  • General Manager

    • 2015 - 2016
    • Ho Chi Minh City, Vietnam

    • Managing a 30 strong workforce under extremely busy conditions• Food and beverage quality control in an establishment with very high standards• Managing every aspect of the bar including accounting• Full responsibility for achieving and surpassing financial targets• Liaising with suppliers• Strong communications with head office ensuring a good working relationshipKey achievements:• Improved F&B by 7% in first 9 months

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  Groove Shack Music Shop

  • Nha Trang, Vietnam

  • Owner & Manager

    • 2006 - 2014
    • Nha Trang, Vietnam

    • The genesis and ongoing operation of a brand new tech business during a time of rapid technological advancement• Electronic device sales, data management and repairs (From CD players to smart phones and everything in between)• Restaurant management including menu creationKey achievements:• Ran a renowned and profitable business for over 8 years in a foreign country

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  Octopus Diving

  • Nha Trang, Vietnam

  • Dive Master

    • 2004 - 2006
    • Nha Trang, Vietnam

    Trained up to Dive Master during internmentship and retained on professional basis.

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  Costco Wholesale UK

  • Watford, United Kingdom

  • Cashier/Assistant Supervisor

    • 2003 - 2004
    • Watford, United Kingdom

    Also trained as tire installation technician.

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  Grosvenor Casino

  • Leeds, United Kingdom

  • Croupier

    • 2002 - 2003
    • Leeds, United Kingdom

    Professionally trained and retained as a Croupier, passing through D1 and D2 levels.Trained hospitality team leader.

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  Camp America Day Camp

  • San Francisco Bay Area

  • Camp Counselor

    • 1997 - 1997
    • San Francisco Bay Area

    - Supervision of children on a daily basis at a summer camp on West Coast US- Organizing and leading sports exercises and special events- Counselling and guidance for children, including those with learning/behavioral special needs