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Yvonne Wallace profile image

Yvonne Wallace

Customer Service Manager at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Tesco PLC</span>
Intro Book
Hospitality expert with experience in restaurant management and customer service.
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Location
Monifieth, Scotland, United Kingdom, GB
Skills
  • Hospitality
  • Hospitality Management
  • Food And Beverage
  • Hospitality Industry
  • Catering
  • Show all
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Bio

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Yvonne Wallace is a seasoned hospitality professional with experience in restaurant management, customer service, and catering. She has a strong background in team leadership and conflict resolution, with a degree in Psychology and Business Administration. Yvonne has worked in various roles, including Customer Service Manager at Tesco PLC and Restaurant Manager at Garfunkel's PLC.

Experience

  • Tesco PLC
    • Dundee, United Kingdom
    • Customer Service Manager
      • Aug 2001 - Mar 2002
      • Dundee, United Kingdom

      Heading up and overseeing a team of Customer Services agents to specifically handle and liaise between Senior Management and Customer who have a variety of Complaints from faulty products and bad serviceWriting individual reports on each case and passing the reports on to the appropriate response...

  • Mareena Purslowe and Associates
    • Rokeby Road, Perth, Wester Australia
    • Funeral Arramger and Conductor.
      • Jan 1994 - Dec 1996
      • Rokeby Road, Perth, Wester Australia

      Playing a pivotal role in liaising with the families of the recently deceased and organising their funeral requirements from discussing their needs and wishes to organising and carrying out the arrangements.

  • Garfunkel's PLC
    • Restaurant Manager
      • Aug 1989 - Feb 1993

      Managing all aspects of the restaurant from recruitment and training of staff, overseeing the staff rotas, taking account for the weekly orders of saleable stocks as well as other consumablesPerforming weekly stock takes and cleaning rotas, adhering to all government Health &amp; Safety PoliciesC...

Education

  • 2003 - 2008
    The University of Dundee
  • 1998 - 2001
    University of Abertay Dundee
  • 1983 - 1988
    Harris Academy, Dundee.

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