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Yvonne Seguin
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- Customer Service
- Customer Focus
- Professional Services
- Real Estate
- Leasing
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Bio
Experience
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Home Daycare
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Apr 2013 - Present
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In Transition
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Ottawa, Canada Area
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Customer Service Representative/Sales Representative
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Apr 2012 - Mar 2013
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Ottawa, Canada Area
Recently at Bell there was a structural reorganization of over 65 employees to which I was directly impacted. This has afforded me the opportunity to use my customer service and real estate skills in a new position.
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Provisioning/Quality Assurance
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Sep 2000 - Apr 2012
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Ottawa
Client Service RepresentativeIdentified and resolved gaps in training manuals, having documentation clarified or rewritten, reducing errors, follow-ups and improving quality by 28%. Enthusiastically organized internal career days to other Bell departments and events to promote team building.Devel...
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HARVEY'S RESTAURANT
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Ottawa, Canada Area
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Manager
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Sep 1998 - Sep 2000
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Ottawa, Canada Area
Maintained inventory and quality controls to ensure high profitability.Supervised a team of 20 staff, maximized their effectiveness and executed daily tasks.Documented staff performance through evaluations, encouraged strengths.
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Canada Trust (Cameron's) Real Estate
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Cornwall, ON, Canada
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Sales Agent
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Jan 1989 - Sep 1998
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Cornwall, ON, Canada
Utilized my knowledge and professionalism to make crucial decisions, influenced and guided clients to successful and profitable results.Received awards and recognition for highest Regional and National Sales volume for several quarters throughout tenure, contributing to the success of several loc...
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FAT ALBERT'S RESTAURANT
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Cornwall, ON, Canada
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Owner and General Manager
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Oct 1977 - Jan 1990
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Cornwall, ON, Canada
Expanded sales to be the highest volume franchise within the company, based on per square footage. Built excellent relationships with staff, customers and business associates.•Planned negotiated costs and opened new fast food franchise.•Monitored a $500,000 annual budget and managed expenditures...
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Education
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Ridgemont High School
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Saint Lawrence College
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