Experience

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  Tāmaki Regeneration

  • New Zealand
  • Government Administration
  • 1 - 100 Employee

  • Commercial Manager

    • Jan 2023 - Present

  • Solution Lead

    • Nov 2021 - Jan 2023

• 

  Programmed Facility Management

  • Australia
  • Facilities Services
  • 700 & Above Employee

  • Business Performance Manager

    • Sep 2019 - Nov 2021

    Lead strategic and commercial operations across four facility maintenance contracts. Supervise service delivery team of seven, manage monthly budgeting & forecasting, and define KPIs. Monitor team and project performance in line with KPIs, SLAs, and organisational growth objectives. Compile detailed reports on P&L management and contract activities. Monitor quality of revenue delivery, identify system & process improvement opportunities, and strategise cost saving initiatives. Coordinate effective change management, ensure accuracy of data management, and oversee Power BI reporting function. Key Achievements to date include:• Direct team towards completing successful contract demobilisation processes for two social housing contracts.• Drove completion of $6M Housing contract mobilisation within eight weeks with continuous KPI level of over 90%.• Introduced client approval process through MS Teams, resulting in reduction of average approval time from 40 to 10 minutes.• Implemented streamline Helpdesk operational processes, leading to increase in monthly work order management of 350 to 600 with approximately $300K monthly revenue increase.

  • Commercial Manager

    • May 2014 - Aug 2019

    Headed commercial management of two social housing contracts with total contract value of $350M over five years. Supervised team of seven direct reports and 35 indirect reports across multiple departments (Finance, Administration and Helpdesk). Oversaw financial management, identified cost optimisation opportunities, and implemented strategies to maximise KPI revenue. Engaged with key stakeholders to share financial data insights and assist with strategic decision-making. Continuously identified opportunities for process and system improvements. Key Achievements included: • Successfully led full mobilisation for two social housing contracts starting from scratch, including process design, system design, operational process implementation, and set up of call centre and administration function. • Led Tāmaki Regeneration Company (TRC) mobilisation project from scratch to end.• Spearheaded system and process design for both housing contracts to mitigate efficiency setbacks, resulting in 20% KPI increase and $200K financial rewards across contracts.

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  Programmed Property Service

  • Auckland

  • Accountant

    • Jun 2011 - Oct 2013
    • Auckland

    Oversaw complete accounting lifecycle. Managed month-end process, collaborated on tax preparation, assisted in budget preparation, performed financial audits, and created forecasts. Compiled monthly reports on financial data and highlighted improvement opportunities. Conducted P&L analysis, prepared for income tax returns, coordinate payroll processing, and performed bank reconciliation. Supervised contract administrators, Accounts Payable and Accounts Receivable.

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  Cardlink Systems Limited

  • Auckland

  • Assistant Accountant

    • Jul 2005 - Nov 2010
    • Auckland

    Responsible for payroll, vendor reconciliation and assisted company accountant with month end preparation.

• 

  Arete Marketing Limited

  • Accounts/ Administration Assistant

    • Sep 2003 - Jun 2005

    Accounts Receivable/ Payable, book-keepings, general Administration tasks

• 

  Business Foundry Limited

  • Auckland

  • Administration Assistant (Temp)

    • May 2003 - Aug 2003
    • Auckland

    General administration tasks

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  BT Funds Management

  • Auckland

  • Office Assistant (Temp)

    • Sep 2002 - Oct 2002
    • Auckland

    General Administration tasks