Experience

• 

  Scotti Alfa Romeo

  • Montréal, Québec, Canada

  • Directeur commercial

    • Jun 2023 - Present
    • Montréal, Québec, Canada

• 

  Centre-Ville Volkswagen

  • Directeur commercial

    • Jun 2019 - Jun 2023

• 

  John Scotti Subaru

  • Sale Representative

    • Mar 2008 - Jun 2019

    Obtain and surpass sales objective on a monthly basis while maintaining a gross profit within the allowed margin. Obtaining and surpass expected scores on customer satisfaction after sales survey. Helping colleague to close sales when the sales manager is not available.

• 

  HSBC

  • Unit Manager - Customer Service

    • Mar 2006 - Mar 2008

    Supervises thirty customer services representatives as well as two supervisors in the daily management of their tasks, their continuous training, their motivation and their performance review. Minimizes the human resources level while meeting the job objectives and keeping the satisfaction of both customers and employees. Ensures the meeting of sale’s objectives for the different products offered to the customers. Prepares, follows-up and controls the budget. Recruits new employees as required.

  • Unit Manager - Payment Center

    • Mar 2004 - Mar 2006

    Supervises twelve employees of the payment center and ten employees of the filing department as well as two supervisors in the daily management of their tasks, their continuous training, their motivation and their performance review. Follows-up on productivity improvement, management of processes and quality of services. Prepares, follows-up and control the budgets of the two departments.

• 

  Bell

  • Canada
  • Telecommunications
  • 700 & Above Employee

  • Team Manager - Help Desk

    • Jan 2001 - Mar 2004

    Supervision of eighteen senior representatives and one network analyst in the daily management of their tasks, their continuous training, their motivation and their performance review. Contribute to the final approbation of the projects and products affecting the Customer Service and elaborate the administrative and internal procedures. Take part in the decisions concerning all the logistics problems and the Customer Service procedures on the daily management basis and at the time of special events. Hire employees.

  • Team Manager - Customer Service

    • Nov 1999 - Jan 2001

    Supervise a Customer Service team of 20 to 25 representatives in the management of their daily tasks, their continuous training, their motivation and their performance review. Maximise the human resources with regards to the performance goals, while, at the same time, keeping a high level of employees and customers satisfaction.

  • Team Manager - Multi-tasking team / Support / Internet

    • Apr 1998 - Nov 1999

    Supervise a team of 10 senior representatives working in the entire Customer Service department (collection, activation, support, retention and call centre). Maximise the utilisation of the available resources to meet with the always changing and urgent needs of the different Services.