Experience

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  FUJISOFT America, Inc.

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Associate Project Manager

    • Apr 2023 - 1 year 2 months

    San Mateo, California, United States - Assisted in planning for a warehouse management system, ensuring alignment with goals. - Created detailed stakeholder documentation outlining requirements, schedule, and functionality. - Managed tasks and schedules during development, ensuring timely completion. - Conducted standup meetings to monitor progress, issues, and delays. - Maintained detailed records of project progress and resolutions, ensuring transparency. - Provided English and Japanese language support to… Show more - Assisted in planning for a warehouse management system, ensuring alignment with goals. - Created detailed stakeholder documentation outlining requirements, schedule, and functionality. - Managed tasks and schedules during development, ensuring timely completion. - Conducted standup meetings to monitor progress, issues, and delays. - Maintained detailed records of project progress and resolutions, ensuring transparency. - Provided English and Japanese language support to clients, vendors, and internal teams. - Managed service desk operations, delegating tasks and resolving tickets. - Engaged with clients to address issues and propose tailored solutions. - Collaborated with internal teams to swiftly resolve challenges and maintain service standards. - Assisted in testing version updates for the company’s POS system integration. - Ensured project quality met client, stakeholder, and company standards. - Supported financial management efforts, tracking KPIs and managing expectations. - Assisted in client and project tracking through Zoho CRM. - Contributed to estimation and scheduling for the mobile QA Team.

  • Senior QA Engineer

    • Apr 2021 - Apr 2023

    San Mateo, California, United States - Provided interpretation support for non-Japanese team members. - Assisted project managers with task delegation and schedule management. - Utilize my understanding of LTE Protocol to design and implement test cases. - Conducted system and usability tests on the Android platform. - Led usability test implementation and provided feedback to enhance standards. - Led a team of testers, conducting daily stand-up meetings for task coordination. - Collaborated with product managers… Show more - Provided interpretation support for non-Japanese team members. - Assisted project managers with task delegation and schedule management. - Utilize my understanding of LTE Protocol to design and implement test cases. - Conducted system and usability tests on the Android platform. - Led usability test implementation and provided feedback to enhance standards. - Led a team of testers, conducting daily stand-up meetings for task coordination. - Collaborated with product managers and developers via Jira to promptly identify defects. - Contributed to planning, stand-up meetings, and retrospectives for goal alignment. - Restructured and optimized internal support systems with Zoho Project and Slack.

  • Quality Assurance Team Lead

    • Jan 2019 - Apr 2021

    San Mateo, California - Provided comprehensive customer support for product installations and system integrations. - Provided English and Japanese language support to our clients, vendors, and within our company. - Managed inventory and licenses across two projects. - Utilized Zoho Desk to address and resolve support tickets efficiently. - Developed and maintained FAQ resources and tutorials for customer guidance. - Implemented standardized procedures and best practices to optimize customer support… Show more - Provided comprehensive customer support for product installations and system integrations. - Provided English and Japanese language support to our clients, vendors, and within our company. - Managed inventory and licenses across two projects. - Utilized Zoho Desk to address and resolve support tickets efficiently. - Developed and maintained FAQ resources and tutorials for customer guidance. - Implemented standardized procedures and best practices to optimize customer support operations. - Oversaw daily operations, ensuring prompt resolution of customer inquiries and issues. - Collaborated with internal teams to swiftly resolve issues and uphold customer satisfaction. - Communicated with clients and vendors to find improvements to existing system integration.

  • Senior QA Engineer

    • Jul 2015 - Jan 2019

    San Mateo, California - Translated test cases and specifications from Japanese to English. - Provided interpretation support for non-Japanese team members. - Assisted project managers with task delegation and schedule management. - Conducted system and usability tests on the Android platform. - Acquired proficiency in 3GPP LTE Protocol for improved testing facilitation. - Led a team of testers, conducting daily stand-up meetings for task coordination. - Collaborated with product managers and… Show more - Translated test cases and specifications from Japanese to English. - Provided interpretation support for non-Japanese team members. - Assisted project managers with task delegation and schedule management. - Conducted system and usability tests on the Android platform. - Acquired proficiency in 3GPP LTE Protocol for improved testing facilitation. - Led a team of testers, conducting daily stand-up meetings for task coordination. - Collaborated with product managers and developers via Jira to promptly identify defects. - Managed operational workflow using Jira and Confluence.

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  Sekai Project

  • Book and Periodical Publishing
  • 1 - 100 Employee

  • Executive Assistant

    • Nov 2015 - Nov 2016

    Japanese to English Translation support for • In-game text • PR Statements • Correspondences to and from our clients

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  Nijiya Market

  • United States
  • Design Services
  • 1 - 100 Employee

  • Cashier

    • May 2009 - Aug 2014

    San Mateo • Operated cash register • Lead Cashier in how to manage crowds as well as provide the best service • Inventory Management through product placement and shelf maintenance. • Customer support for products