Experience

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  Intercable GmbH

  • United Arab Emirates

  • Customer Success Manager

    • Dec 2018 - Present
    • United Arab Emirates

    • Gather technical requirements and understand business drivers• Curate technical solutions that achieve business objectives• Delivered impactful technical presentations emphasizing product features• Led partner training for enhanced client satisfaction and business success• Built diverse client partnerships for consistent success across industries• Managing Exhibition and organizing workshops for Industries to support and provide technical solutions Accomplishments:-Led successful Middle East Energy Exhibition (MEEE 2019 - 2023) exhibition, generating qualified leads during Covid-19 with a 45% sales conversion rate through showcasing product features and successful demos.Increased Intercable GmbH's MEA market presence by 65%, achieving x3 growth in business development from 2018-2023.Leveraged data-driven decisions for effective strategies and continuous product improvement.

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  Eicher Trucks and Buses

  • Chittaurgarh Area, India

  • Service Manager

    • Sep 2016 - Nov 2018
    • Chittaurgarh Area, India

    • Conducted pre-sales meetings, showcasing expertise and understanding of customer requirements• Led a team of 10; streamlined team operations, enhancing productivity and communication• Implemented customer-centric strategies for improved sales and service• Ensured prompt resolution of customer issues, fostering loyalty• Maintained meticulous records for business insights• Spearheaded revenue growth by collaborating in impactful marketing campaigns• Supported AMC sales for customer retention• Stayed updated with service bulletins for exceptional service delivery• Resolved escalated issues promptly, ensuring high service quality• Implemented strict supervision for adherence to company standardsAccomplishments:• 'Regional Winner' in 5 States SAKSHAM-II (Technical and Communications Skill Tournament),showcasing exceptional skills• 2nd place in the 'National Round' of the SAKSHAM-II (Technical and Communications SkillTournament) Tournament• Resolved 98% of breakdown cases within 24 hours, minimizing downtime• Pioneered successful ideas to the VP of Technical and its smooth execution

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  Kobelco Industrial Machinery India Private Limited

  • Udaipur Area, India

  • Product Support Engineer

    • Aug 2014 - Aug 2016
    • Udaipur Area, India

    • Proficient in Kobelco excavator maintenance, ensuring optimal performance• Independently managed installation and commissioning, ensuring client satisfaction• Skilled in software updates for enhanced equipment efficiency• Diligent in creating comprehensive service reports for process improvement initiatives• Effective in explaining excavator capabilities to customers• Proactively prepared sales quotations, showcasing strong sales acumen• Adept at negotiating pricing agreements and maintaining positive relationships• Developed compelling sales proposals for business growthAccomplishments:• Led recruitment, interviewing 10+ engineers• Diagnosed and escalated multiple machinery issues within 60 days of joining• Reassembled 10 heavy machinery engines• Increased preventative services sales by 10%

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  Mahindra Group

  • Udaipur Area, India

  • Technical Engineer

    • Apr 2013 - Jul 2014
    • Udaipur Area, India

    • Diagnosed and resolved technical issues, ensuring customer satisfaction• Collaborated with cross-functional teams for streamlined garage operations• Conducted detailed inspections and performed advanced repairs• Communicated technical information effectively to clients• Implemented preventive maintenance measures for enhanced vehicle reliability• Assisted in training and mentoring junior techniciansAchievements: -• Stepped up for multiple roles; Supervisor, Advisor, Relationship Manager and Technical Engineer• Represented company for high-priority, tough client situations• Won x3 Employee-of-the-month accolade consistently over the tenure at Mahindra & Mahindra Ltd

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  Freelance

  • Udaipur Area, India

  • Transportation Planner

    • Feb 2014 - Jun 2014
    • Udaipur Area, India

    Planned transportation in two cities (Unayzah and Buraydah) in Saudi Arabia. Project included data correction, research and future planning.

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  Shakti Diesels

  • Udaipur, Rajasthan, India

  • Trainee

    • Sep 2012 - Mar 2013
    • Udaipur, Rajasthan, India

    • Examined fuel pumps• Dealt with heavy equipment and commercial vehicles components e.g. Injector