Experience

• 

  CapSource

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Operation cum Admin Assistant

    • Feb 2016 - Nov 2016
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• 

  Jobstreet Select

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Recruitment Consultant

    • Aug 2014 - Aug 2015
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• 

  JobStreet Malaysia

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Senior Customer Care Executive

    • Sep 2012 - Aug 2014
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• 

  Tropicana Corporation Berhad

  • Petaling Jaya, Selangor, Malaysia

  • Accounts Payable Assistant

    • Nov 2011 - Aug 2012
    • Petaling Jaya, Selangor, Malaysia

    Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.Reconciling processed work by verifying entries and comparing system reports to balancesMaintaining historical recordsPaying employees by verifying expense reports and preparing pay checksPaying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding financePreparing analyses of accounts and producing monthly reportsContinuing to improve the payment process

• 

  JobStreet Malaysia

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Customer Care Executive

    • Jul 2008 - Oct 2010
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    I started as Customer Service Assistant and after a year I have been appointed as CSE (Customer Service Executive) .My current working description is as per below:• Support the Customer Service team in achieving its overall service levels• Handle and manage all customer inquiries and provide post sales support to customer • Provide service recovery actions for low response advertisement and take appropriate actions for advertisements that violated Jobstreet.com terms of use• Provide ongoing coaching, training and counseling to the customer service assistants to ensure effective and efficient customer service to the clients• Co-ordinate and conduct in-house product training & external customer training • Ensure effective troubleshoot and response to customer as per service workflow & requirements in a timely manner and according to set KPI • Meet customer needs by ensuring that escalations and complaints are handled in an appropriate and prompt manner • Analyze the service quality deliveries and report to the Assistant Corporate Care Manager / Corporate Care Manager for improvement program • Adhere to the SLA• Build rapport with and relate to wide range of people, including colleagues, customers and business partners • Handle and manage the customer service division for all customer inquiries and provide post sales support to customer

• 

  MBF Cards (M'sia) Sdn Bhd

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Customer Service Assistant

    • Jul 2006 - Jun 2008
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    • I’ve attend to cash, withdrawal, and others transactions by customers over the counter. • I am responsible handling of customers' inquiries and requests also liaising with both internal departments and regional counterparts to ensure that clients' requests or concerns are promptly and properly addressed.• Performing operational processing functions, general administration and other clerical duties• I have to ensure in maintaining excellent customer contacts and relationships