Experience

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  Ahava Healthcare

  • Franklin, Tennessee, United States

  • Nursing Home Administrator

    • Aug 2023 - Present
    • Franklin, Tennessee, United States

    Improved CMS star rating from 1 to 2 Stars .Together with my DON, we completely removed agency staffing contracts by fully staffing the nursing department with core staff.Improved customer service experience with patients and their families.Improved staff morale through teamwork, appreciation, support, and hard work.Supported leadership team and front-line staff by providing them with tools needed to be successful.  Improved monthly financial performance month over month.Provided leadership through servant leadership for all staff.Along with my DON, we reduced hospital readmissions from an average of 30 per month to under 5.Improved staff satisfaction scores.Worked alongside department managers to ensure budget compliance within their departments.Maintained a good relationship with state ombudsman.  Worked closely with the DON to ensure the facility is fully staffed, patients are well taken care of, and staff are happy to be a part of team they can trust and depend on.Improved CMS star rating from 1 to 2 Stars.Together with my DON, we completely removed agency staffing contracts by fully staffing the nursing department with core staff.Improved customer service experience with patients and their families.Improved staff morale through teamwork, appreciation, support, and hard work.Supported leadership team and front-line staff by providing them with tools needed to be successful. Improved monthly financial performance month over month.Provided leadership through servant leadership for all staff.Along with my DON, we reduced hospital readmissions from an average of 30 per month to under 5.Improved staff satisfaction scores.Worked alongside department managers to ensure budget compliance within their departments.Maintained a good relationship with state ombudsman. Worked closely with the DON to ensure the facility is fully staffed, patients are well taken care of, and staff are happy to be a part of team they can trust and depend on.

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  NHC Heartland

  • Greater Nashville Area, TN

  • Nursing Home Administrator

    • May 2016 - Aug 2023
    • Greater Nashville Area, TN

    Upon my arrival in May, Heartland was a 3 Star facility transitioning from ICF to SNF. Due to hard work, leadership, and dedication of the DON and facility staff, I am proud to say that Lakeshore Heartland is a 5 Star SNF! I couldn't be more proud of my team! In November 2017, we were rated as one of the top 31 best performing nursing homes in Tennessee.2019 Eli Pick Facility Leadership Award Certificate Recipient

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  Lehigh Acres Health & Rehabilitation Center

  • Lehigh Acres, Florida

  • Nursing Home Administrator

    • Aug 2013 - Aug 2015
    • Lehigh Acres, Florida

     Oversaw daily operations of the facility through providing exceptional customer service, using government regulations and organizations policies as a guide to achieve set objectives. Completed daily rounds to meet with the residents and their families with a special emphasis on customer service and new admissions. Collaborated closely with leadership team to develop and maintain positive associate relations and good employee morale. Accomplished 95% and above in satisfaction for customer service. Exceeded the budget revenue by more than $600,000 during both years of employment. Achieved and maintained a 5 star quality facility as per CMS guidelines. Cultivated a concierge program for constant improvements in patient care satisfaction. Fostered a positive relationship with attending physicians and physicians within the community to continue growth in referral sources and a great image within the community. Forged close working relationships with the contractors during facility expansion to bolster communication between the contractor and faculty staff. Resolved all resident and family concerns in a timely manner. Devised creative ways to boost and grow revenue with the leadership team. Involved in the quality control committee in order to identify poorly run processes and create action plans to achieve the desired goals. Educated and mentored Sales Associates and Installers to improve product knowledge. Launched distinct campaigns that amplified revenue by 14% in 2010.  Awarded special mentions for the lowest turnover in the company. Achieved and maintained the best A/R records within the company.

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  Life Care Centers of America

  • Life Care Center of Morgan County

  • Executive Director

    • Nov 2010 - Aug 2013
    • Life Care Center of Morgan County

     Employed exceptional customer service to exceed all customer service expectations. Guided day-to-day activities of clinical, administrative, and service departments to ensure accountability and superior service. Guaranteed compliance with federal, state, and other credentialing organizations as well as with all reimbursement sources. Promoted and aided in the development and completion of activities for the residents. Led Performance Improvement Committee to ensure policies and procedures were followed so patients received the best care possible. Initiated investigations to guarantee compliance with organization’s policies and procedures. Contributed to the A/R to maintain current status on all accounts. Established a team to develop a business development plan and adjusted it as needed and goals changed. Collaborated closely with each department leader to confirm they are set up for success. Maintained budget control, utilizing expense accounts appropriately.

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  Heritage Center Nursing Care

  • Morristown, Tn

  • Administrator In Training

    • May 2009 - Aug 2010
    • Morristown, Tn

    Transitioned into the AIT program after working with Life Care in corporate hospitality services and IL/AL setting.Spent time in each department in order to learn how they operate.Facilitated in the roll out of the Fine Dining Program.Participated in a budget forecast for the upcoming year.Involved in many other aspects pertaining to AIT and facility growth.