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Yugandhara Gaikwad profile image

Yugandhara Gaikwad

Kiosk Concierge at Leeds United
Intro Book
Seasoned professional with expertise in hospitality, human resources, and business operations.
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Location
London Area, United Kingdom, GB
Languages
  • English Native or bilingual proficiency
  • German Professional working proficiency
  • Hindi Native or bilingual proficiency
  • Marathi Native or bilingual proficiency
  • Spanish Elementary proficiency
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Bio

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Yugandhara Gaikwad is a seasoned professional with expertise in hospitality, human resources, and business operations. With a strong background in customer service, sales, and team management, Yugandhara has worked with various companies, including Hyundai Motor India Ltd., Ekaakshara Classes, and Berkeley Scott. They hold a Master's degree in International Business from the University of Leeds and have completed various certifications in business development, emotional intelligence, and language proficiency.

Credentials

  • Emotional Intelligence Nano Tips with Selena Rezvani
    Project Management Institute
    Feb, 2024
    - Apr, 2026
  • Advanced Business Development: Communication and Negotiation
    LinkedIn
    Mar, 2023
    - Apr, 2026
  • Business Development Foundations
    Project Management Institute
    Mar, 2023
    - Apr, 2026
  • Business Development Foundations
    LinkedIn
    Mar, 2023
    - Apr, 2026
  • Business Development Foundations: Researching Market and Customer Needs
    LinkedIn
    Mar, 2023
    - Apr, 2026
  • The 10 Essentials of Influence and Persuasion
    LinkedIn
    Mar, 2023
    - Apr, 2026
  • Intensive Certificate Course in Spanish (A1 & A2)
    Savitribai Phule Pune University
    Mar, 2021
    - Apr, 2026
  • Microsoft Digital Literacy
    Microsoft
    Mar, 2018
    - Apr, 2026
  • TATA Capital Financial Literacy Course
    Tata Capital
    Mar, 2018
    - Apr, 2026
  • German Langugae B1
    Goethe Institut Indien
    Oct, 2016
    - Apr, 2026
  • 2nd International English Olympiad
    Science Olympiad Foundation
    Mar, 2012
    - Apr, 2026
  • Language Certificate- Hindi
    Maharashtra Rashtrabhasha Sabha, Pune
    Sep, 2010
    - Apr, 2026
  • Language Certificate- Hindi
    Maharashtra Rashtrabhasha Sabha, Pune
    Sep, 2009
    - Apr, 2026
  • Language Certificate- Hindi
    Maharashtra Rashtrabhasha Sabha, Pune
    Sep, 2008
    - Apr, 2026
  • Language Certificate- Hindi
    Maharashtra Rashtrabhasha Sabha, Pune
    Sep, 2007
    - Apr, 2026
  • IELTS Band 7.0 (CEFR Level C1)
    IDP India
    Jul, 2021
    - Apr, 2026

Experience

  • Leeds United
    • Leeds, England, United Kingdom
    • Kiosk Concierge
      • Jul 2023 - Sep 2023
      • Leeds, England, United Kingdom

      As a Kiosk Concierge, I am proud to be an integral part of the dedicated team at Elland Road, committed to elevating the matchday experience for our valued fans. My role revolves around delivering personalized service to ensure each supporter's visit to our kiosk is nothing short of extraordinary.• Managed monetary transactions, including the use of tills, and dealing in cash, ensuring zero discrepancies and errors in over 500 transactions during the reporting period.• Executed efficient inventory management across 2 kiosk stations, tracking turnover, reordering products, and conducting regular audits. Maintained optimal stocks, reducing stockouts by 25%.• Analyzed sales data from two kiosk stations, identifying top-selling products. Provided data-driven recommendations for inventory optimization, resulting in a 10% reduction in excess inventory and associated costs.• Managed food ingredient preparation and storage, strictly adhering to stringent food safety protocols, resulting in zero health and safety incidents during the reporting period.• Maintained a clean and organized work area, receiving commendation for maintaining a 100% cleanliness rating during surprise health and safety inspections.

  • Leeds Women in Leadership Society
    • Leeds, England, United Kingdom
    • Mentor and Disability representative
      • Sep 2022 - Sep 2023
      • Leeds, England, United Kingdom

      • Provided constructive feedback, exhibiting active listening skills, positivity, and enthusiasm, resulting in a 20% increase in mentee satisfaction based on feedback surveys.• Shared a wealth of experience, knowledge, and expertise through empathetic behavior, contributing to the professional development of mentees.• Hosted 1 welfare hour each week for members of the community, fostering a sense of belonging and support.• Discussed strategy and trajectory in weekly Inclusion Meetings with the inclusion office, leading to a 15% improvement in the effectiveness of inclusion initiatives.• Played a key role in organizing and executing bi-annual inclusion journals, resulting in a 30% increase in participation and visibility.• Advised the inclusion officer on the potential impact of activities and initiatives, ensuring a more tailored and inclusive approach for members of the respective community in the society.

  • Berkeley Scott
    • Leeds, England, United Kingdom
    • Hospitality
      • Sep 2022 - Jun 2023
      • Leeds, England, United Kingdom

      • Demonstrated a proven ability to multitask and efficiently manage a fast-paced work environment, resulting in a 15% increase in overall service efficiency.• Provided bartending services during sporting events and concerts at Leeds United, Doncaster, and Headingly Stadium, achieving a 90% customer satisfaction rate based on post-event surveys.• Served as floor staff at special events and private functions at the Royal Armouries and Harrogate convention centres, contributing to a 25% increase in positive customer feedback for event services.• Exhibited strong communication skills while effectively interacting with customers and co-workers, contributing to a 20% improvement in customer-staff communication based on feedback surveys.• Maintained a smart and professional appearance at all times while on duty, enhancing the overall image of the service team and the venue.

  • Würth Business Services
    • Pune, Maharashtra, India
    • Business Support Operations Executive - German resource (HR, Logistics, Finance & Translation)
      • Jul 2020 - Jul 2022
      • Pune, Maharashtra, India

      Human Resources Department:• Drafted 15 contracts and 10 internship certificates weekly, achieving a 100% accuracy rate and high customer satisfaction.• Secured 6 new processes, demonstrating efficient workflow management and effective collaboration with stakeholders.• Fostered the onboarding of 3 new employees and maintained collaborative relationships with 8 external stakeholders and 10 internal subordinates.• Proactively managed client escalations adherence to company compliance standards, fostering positive client relationships and maintaining service excellence.• Strategised posting job vacancies on both internal and external job portals, ensuring widespread visibility and facilitating the recruitment process.• Cultivated potential leads into long-term clients through diligent follow-ups and relationship building, resulting in expanded business services and sustained growth.• Managed and documented executive travel arrangements, ensuring legal compliance.Finance department:• Conducted in-depth credit runs for 2 different countries (Belgium & Luxembourg), ensuring adherence to financial protocols and risk mitigation.• Sanctioned the release of 250+ green orders every other day, contributing to the smooth financial operations of the company.• Excelled in verifying bank statements and drafting various documents, including kindergarten grants, with precision and attention to detail.Logistics department:• Verified 10 invoices with 500+ lines in the KANBAN System & Excel, ensuring accuracy and efficiency in financial transactions.• Created detailed evaluation reports of the Kanban Management System (KMS), leading to a 15% improvement in logistics processes.• Monitored and documented 400+ deliveries/shipments in SAP, enhancing transparency and traceability in logistics operations.Translation department:• Translated 2 documents with 10,000 words to Business English, resulting in a 30% cost reduction in external translation services.

  • Hyundai Motor India Ltd.
    • Pune, Maharashtra, India
    • Auto Sales Consultant
      • Apr 2018 - Apr 2018
      • Pune, Maharashtra, India

      Roles and Responsibilities-• Analyzed customers' wants and needs, achieving a 90% satisfaction rate based on post-sales surveys.• Effectively explained features and recommended corresponding products and services, contributing to a 15% increase in upselling.• Negotiated fair and profitable transactions with customers, resulting in a 10% improvement in overall sales margins.• Planned and executed a smooth purchase-delivery process, ensuring a 95% on-time delivery rate and enhancing customer experience.

  • Ekaakshara Classes
    • Pune, Maharashtra, India
    • Academic Tutor
      • Jun 2012 - Apr 2017
      • Pune, Maharashtra, India

      Tutored Kindergarten children, aided with the basics of schooling and prepared them for first grade.Roles & Responsibilities:• Tutored Kindergarten children, providing foundational education and preparing them for first grade.• Assisted in designing a comprehensive teaching plan, ensuring a well-structured and effective learning curriculum.• Utilized creative methods such as songs, stories, and games, fostering a stimulating learning environment and increasing student engagement.• Taught personal, social, and emotional skills, contributing to the holistic development of each child.• Conducted regular Parent-Teacher meetings, fostering open communication, and providing valuable insights into the child's performance and progress.

  • Prathamesh Book Store
    • Pune, Maharashtra, India
    • Retail Sales Assistant
      • Aug 2011 - Jan 2012
      • Pune, Maharashtra, India

      Worked in a family owned Book store, which included sale of educational books in India with the guidance provided by my mother and eldest sister.Advised and assisted customers, contributing to a 15% increase in customer satisfaction based on post-purchase feedback.Processed orders, deliveries, and payments with 100% accuracy, ensuring a smooth transaction process for an average of 20 daily customers.Maintained optimal stock levels, resulting in a 10% reduction in stockouts and an increase in sales revenue.Promoted store cards and special offers daily, achieving a 20% increase in the store's loyalty program enrollment.Kept up-to-date knowledge of current titles and market fluctuations, enhancing customer engagement and recommendations.Undertook general housekeeping duties such as unpacking, stock replenishment, and tidying, maintaining a neat and organized store environment.

Education

  • 2022 - 2023
    University of Leeds
    MSc in International Business, International Business/Trade/Commerce
  • 2023 - 2023
    ZHAW School of Management and Law
    Exchange Program, International Business and Marketing, NA
  • 2017 - 2018
    Savitribai Phule Pune University
    PG Diploma in Banking and Finance, Banking, Corporate, Finance, and Securities Law
  • 2014 - 2017
    Savitribai Phule Pune University
    BCom, Business Administration and Management, General
  • 2000 - 2012
    Shri Shivaji Preparatory Military School
    Secondary School Certificate, 2:1 Distinction

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