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Yudhish Prem profile image

Yudhish Prem

Implementation Specialist at SpryPoint
Intro Book
IT professional with technical support and process improvement expertise.
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Location
Canada, CA
Skills
  • Customer Service
  • Technical Support
  • Process Improvement
  • Team Building
  • Computer Hardware
  • Show all
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Bio

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Yudhish Prem is a seasoned IT professional with 13+ years of experience in technical support, process improvement, and team building. He holds a degree in Computer Networking and Technical Support from Seneca College of Applied Arts and Technology.

Credentials

  • SQL Essential Training
    LinkedIn
    Jan, 2019
    - Apr, 2026

Experience

  • SpryPoint
    • Ontario, Canada
    • Implementation Specialist
      • Jan 2024 - Present
      • Ontario, Canada

  • Swegon North America
    • ERP Support Specialist
      • Feb 2019 - Jan 2024

  • Neptune Technology Group
    • Mississauga, Ontario, Canada
    • Implementation Specialist
      • May 2018 - Feb 2019
      • Mississauga, Ontario, Canada

  • Roma Moulding Inc.
    • 360 Hanlan Road Woodbridge Ontario
    • IT Support Analyst
      • Jan 2015 - May 2018
      • 360 Hanlan Road Woodbridge Ontario

  • JELD-WEN Windows & Doors, Customer Care Canada
    • Vaughan, Ontario
    • IT Specialist\​Analyst
      • Apr 2013 - Jan 2015
      • Vaughan, Ontario

      • Implantation and training of new processes and technologies across Canada • Supporting, and implementing new modules and programs in customer care Unix ERP database• Asset management of technologies• Procuring new technologies and supplies• Provided computer & software support via telephone, e-mail, remotely and in person with end-users. • Provide network diagnostics and solutions for remote facilities across Canada. • Communicating & corresponding with the JELD-WEN Help Desk• Configuring new PC & Laptops• Configuring new communication technologies such as mobile devices, and end-user mobile apps• Developing new reports and procedures

  • JELD-WEN Windows & Doors
    • Vaughan, Ontario
    • IT Support Specialist
      • Oct 2006 - Apr 2013
      • Vaughan, Ontario

      • Provided computer & software support via telephone, e-mail and in person with end-users. • Troubleshooting printer issues• Communicating & corresponding with the JELD-WEN Help Desk• Manage daily backups on internal file server (UNITEDWEB)• Server maintenance and upgrade • Configuring new PC & Laptops• Wiring new offices & patching cables• Configuring new communication technologies such as mobiles devices and wireless inventory scanners• Supporting local telephone systems• Asset management of technologies• Procuring new technologies and supplies• Titan ERP (Unix) support and maintenance • Training staff on software and procedures

Education

  • 2004 - 2006
    Seneca College of Applied Arts and Technology
    Computer Networking and Technical Support

Suggested Services

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Industry Focus. “Software Development”

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