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Yüce Arda Turan is a seasoned technical service engineer with 15+ years of experience in customer support, troubleshooting, and modernization support for elevator and escalator systems. He has worked for prominent companies such as Schindler Türkeli Asansör San. A.Ş., Wittur Group, and Sematic Group.

Experience

    • Türkiye
    • Construction
    • 200 - 300 Employee
    • Modernization and Design Center (Engineering) Manager
      • Feb 2022 - Present

      Leading the layout drawing and engineering teams for all the Schindler technical activities.Increasing the teams productivity for technical support including response time, accurateness.Increasing the communication and the collaboration among the installation, sales and the technical teams.Managing the modernization kits creation projects in order to build new sales opportunities.Heading of project management for local design and produced elevator phases including design, cost efficiency/ reduction, supply chain creation from beginning.

    • Dual Brand Integration Manager
      • Sep 2018 - Jan 2022

      Performing the integration processes which including the technical compatibility, HR, IT operations in compliance with Schindler rules for all the brands and portfolios which has been merged with Schindler and the dual brand which is under Schindler. The position includes to follow the modernization technical process and profitability for the dual brand.

    • Germany
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • After Sales & Customer Support & Spare Part Sales & Modernization Manager - Eurasia Region
      • Mar 2017 - Aug 2018

      All the after sales, customer support activities and spare part business responsibility for all the products such as cars, slings, systems, doors, MLCs for Sematic and Wittur products in more than 22 countries. Additionally, modernization projects responsibility inluding marketing for all the components and systems produced by Sematic and Wittur.

    • After Sales & Customer Support & Spare Part Sales Team Leader - Eurasia Region
      • May 2016 - Mar 2017

      All the after sales and customer support activities responsibility for all the products such as cars, slings, systems, doors, MLCs for Sematic and Wittur products in 22 countries. Additionally, spare part business responsibility for whole Wittur - Sematic products in Eurasia

    • Technical Service & Customer Support Engineer
      • Oct 2010 - May 2016

      Claim management, pre - sales and after - sales services, customer support, troubleshooting, spare part business, modernization and new installation project consultation, customer on - site and in house trainings

    • EI - NI Supervisor
      • Feb 2007 - Dec 2009

      MLC troubleshooting, MLC commissioning, hydraulic unit commissioning, new installation support, concept project

Education

  • 2007 - 2009
    İstanbul Üniversitesi
    Master of Business Administration - MBA
  • 2002 - 2007
    İstanbul Üniversitesi
    Bachelor's degree, Metallurgical and Material Engineering
  • 1994 - 2001
    Vefa Lisesi

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Industry Focus. “Construction”

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