Experience

• 

  Optimatics

  • United States
  • Software Development
  • 1 - 100 Employee

  • Internal Auditor

    • May 2022 - Present

    - Manage the internal audit program.- Objectively assess the company’s Information Security Management System and related business processes.- Evaluate internal controls.- Prepare audit reports.

  • Regional Coordinator

    • Oct 2021 - Present

    • Support the wellbeing and professional development of the team.• Liaising with the company of record to ensure that team members in Manila are well supported.• Support the Team Lead.• Maintaining, executing and improving core business processes to support the product development team and the strategic support team.• Serve as the point of contact for hiring new resources.• Conduct preliminary interviews.

  • Software QA Tester

    • Jun 2019 - Aug 2022

    Duties and Responsibilities• Collaborate with Software Engineers in developing effective strategies and test plans.• Perform product testing including functional, non-functional, regression, smoke, user acceptance and exploratory testing.• Notify the Development team of any major issues encountered during testing.• Reproduce reported issues and make sure that steps are properly documented.• Manage project-specific communication channels.• Manage organizations, licenses, and user credentials.• Monitor development team's logged hours.• Monitor cloud optimizations.• Produce sprint/iteration artifacts.• Produce reports for the weekly team retrospective.• Generate release notes.• Produce and update documentations.• Assist clients when needed.

• 

  Transnational E-Business Solutions, Inc.

  • BGC

  • Level 2 Support Engineer

    • Feb 2015 - Apr 2019
    • BGC

    -Provide Level 2 technical support for Metalogix ControlPoint (3rd party tool for SharePoint Administration) via phone, email, and remote connection.-Find solutions to customer challenges through research and troubleshooting techniques and create knowledge-articles.-Perform customer training sessions.-Contribute knowledge to global support team by interacting with members to share information and find solutions.-After hour on-call rotation (average 1 weekend per month).-Additional duties as required.