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Yousef Samy

Customer Service Representative at daralshifa hospital
Intro Book
Yousef Samy, a seasoned professional with 9 years of experience in leadership, management, and customer service, holds a degree in Hospitality Administration/Management from Future University - Egypt.
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Location
Kuwait City, Al Asimah, Kuwait, KW
Skills
  • Team Leadership
  • Microsoft Office
  • Teamwork
  • Management
  • Time Management
  • Show all
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Experience

  • daralshifa hospital
    • Hawalli, Ḩawallī, Kuwait
    • Customer Service Representative
      • Sep 2020 - Present
      • Hawalli, Ḩawallī, Kuwait

      Hands that care 💪🏼 ❤️

  • Tommy Hilfiger
    • Kuwait
    • Assistant Manager
      • Jul 2018 - Feb 2020
      • Kuwait

  • mohammed abdulrahman albahar electronic & appliances
    • Kuwait
    • Group Sales Coordinator
      • Dec 2015 - Apr 2017
      • Kuwait

      Company: Mohamed Abdul Rahman Al-Bahr GroupPosition: Operation Coordinator.Location: Kuwait.Period: March 2013 till now.Tasks and duties: - Issuing the purchase orders to import the required electric and electronic home appliance and spare parts.- Providing the showrooms and the workshop with the requested items.- Coordinate with the supply chain management to obtain the full knowledge the stock.- Responsible for overseeing and managing company’s overall supply chain and logistics strategy.- Maintain a mutual beneficial business relationship with the vendors.- Tracing the shipments till receiving the containers to the warehouse.- Establishing primary data analysis.

  • AL SHAYA INTERNATIONAL TRADING CO
    • Customer Service Supervisor
      • Mar 2013 - Apr 2016

      Company: Mohamed Hamoud Al-Shayaa LLC. Position: Customer service supervisor. Location: Kuwait. Period: March 2013 to January 2013Tasks and duties: - Resolve customers complains.- Cancel and upgrade the customer’s accounts.- Applying Know Your Customers (KYC) procedures.- Inform the customers of the new deals and promotions.- Compile reports on overall customer satisfaction.- Handle the updates in the policies or the renewed procedures.

  • ice-watch in egypt
    • sales man in ice-watch in egypt for a year and 4 month .
      • Apr 2008 - Apr 2011

Education

  • 2004 - 2008
    Future University - Egypt
    Very good, Hospitality Administration/Management
  • 2004 - 2008
    Future academy - egypt
    Very good, Hospitality Administration/Management

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