Experience

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  Space Telescope Science Institute

  • United States
  • Research Services
  • 700 & Above Employee

  • Technologist

    • Oct 2022 - Present

  • System Administrator I

    • Aug 2016 - Dec 2022

    • Point person who coordinated with Sr. IT Resource Specialist to ensure deliverables were completed in a timely and qualitative manner.• Upgraded Apple systems (desktop/laptop) annually to meet organizational compliance.• Backed up and migrated data to new/upgraded systems using Migration Assistant, Carbon Copy Cloner, and Commvault.• Setup and configured users in Active Directory, Windows Server, Microsoft Exchange, Jabber, Cisco WebEx, as well as other institutionalized software/platforms.• Encrypted and decrypted machines with SecureDocs software.• Utilized ticket management system (Service Now, Footprints) to assign tasks for auditing of completed systems.• Provided exemplary customer service to ensure the overall upgrade experience was satisfactory.• Devised and oversaw best practices to be adopted by the upgrade team.• Applied troubleshooting techniques on systems and liaised with desktop/network administrators to resolve.• Assisted clients remotely via VNC, Apple Remote Desktop, Microsoft Remote Desktop.

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  Yu Consult

  • Los Angeles

  • IT Technician

    • Apr 2014 - Jan 2017
    • Los Angeles

    • Consult with music and entertainment industry clients on comprehensive technical solutions, providing product recommendations with attention to budget, and conducting on-site and remote technical support and trainings.• Manage new and existing relationships to promote business development and drive repeat customers.• Provide on-site technical support for clients.

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  Apple

  • Greater Los Angeles Area

  • Expert

    • Jul 2011 - Nov 2013
    • Greater Los Angeles Area

    • Achieved a high level of sales while consistently meeting and surpassing performance metrics• Led the team in sales two consecutive quarters• Actively provided feedback to peers and managers to improve sales outcomes• Mentored new employees• Effectively communicated and liaised among departments within the store• Held the highest scores from customer feedback (Net Promoter System) for five years

• 

  Apple

  • Greater New York City Area

  • Personal Shopper

    • Oct 2007 - Dec 2010
    • Greater New York City Area

    • First-ever Personal Shopping Specialist at Apple’s highest profile flagship store• Conducted appointments to help customer find the best and most complete computing solution• Maintained customer relationships with follow-up calls and appointments

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  NYC Department of Education

  • Greater New York City Area

  • Teacher

    • Jul 2002 - Aug 2006
    • Greater New York City Area

    • Ensured the functionality and maintenance of 100+ computer systems, school-wide • Repaired hardware problems; installed software• Conducted workshops for teachers and students on using academic software • Created experiential learning opportunities for large, multicultural classes