Experience

• 

  Mend.io

  • Givatayim, Tel Aviv District, Israel

  • Product Documentation Specialist

    • Apr 2024 - Present
    • Givatayim, Tel Aviv District, Israel

    I am responsible for creating and maintaining user-friendly documentation that enhances user comprehension and engagement with our products.

• 

  Yotpo

  • United States
  • Technology, Information and Internet
  • 700 & Above Employee

  • Senior Knowledge Expert

    • Jul 2022 - Dec 2023

    Composed, edited, and maintained articles for the internal knowledge base, guaranteeing accuracy and currency of information.Developed and delivered engaging and effective training content on various soft skills topics for Yotpo support agents.Expertly integrated AI tools like ElevenLabs in content creation, leading groundbreaking initiatives in transforming text into engaging audio files for case studies, and enhancing the multimedia approach to information dissemination.Led creation, management, and maintenance of training programs for newly onboarded UGC (User-Generated Content) support agents. Utilize our internal Learning Management System (LMS) to facilitate and track their training progress.Collaborate with cross-functional teams to stay informed about product updates, industry trends, and customer feedback to continually improve the quality and effectiveness of training materials and knowledge base articles.

  • Tier 2 Technical Support Engineer

    • Jul 2020 - Jul 2022

    Provided exceptional technical support to global customers, handling complex queries using HTML, CSS, JavaScript, and SQL.Led projects to enhance service quality and team productivity, including close collaboration with R&D and other departments.Documented and shared technical knowledge internally, contributing to the company's knowledge base.

  • Premium Technical Support Engineer

    • Oct 2018 - Jul 2020

    Providing above-and-beyond service to Yotpo’s worldwide customers, assisting with all technical and product-related queries including Installing on-site components upon customer's requests using HTML, CSS, JavaScript, and jQuery and Writing and executing complex SQL queries on our internal database to provide customers with the relevant information upon request.-Handling multiple support requests via Salesforce and chat services-Troubleshoot & resolve complex technical issues, including escalations to R&D.-Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team.-Document and share my knowledge by creating internal articles.-Liaise with other departments and product teams about our users’ needs and unique requests.

  • Technical Support Engineer

    • Jan 2018 - Oct 2018

• 

  Glispa Global Group

  • Tel Aviv Area, Israel

  • Senior Business Development Manager

    • Jun 2016 - Mar 2017
    • Tel Aviv Area, Israel

• 

  Media Shakers Corp

  • Senior BD Manager

    • Feb 2014 - Jan 2016

• 

  iDigital - iConGroup

  • Israel
  • Computers and Electronics Manufacturing
  • 100 - 200 Employee

  • Store Manager

    • Jul 2011 - Jun 2013

    Successfully achieved all yearly objectives by implementing an effective strategic planning process, including the preparation of an annual, quarterly, and monthly review.Implemented effective inventory management strategies to maintain optimal stock levels, reducing out-of-stock incidents by 20%.Increased efficiency by streamlining processes and improving workflows, resulting in a 15% reduction in operational costs.Oversaw recruitment, selection, orientation, and training of store staff, resulting in a highly skilled and motivated team.Increased annual sales by 25% through strategic inventory management, employee sales training, and enhanced customer service protocols, directly impacting store profitability.

  • Shift Manager

    • Oct 2009 - Jul 2011

    Anticipated customer and store needs by constantly evaluating environmentand customers for cues. Communicated information tomanager so that the team can respond as necessary.Assisted with employe training by positively reinforcing successfulperformance and giving respectful and encouraging coaching as needed.Provided feedback to store manager on employe performance during shift. Executed store operations during scheduled shifts Organizes opening andclosing duties as assigned.

  • Sales and service representative

    • Aug 2008 - Oct 2009

    -Served customers by selling Apple products and meeting customer needs.-Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. -Maintained extensive knowledge of course materials, Apple products, solutions, and markets to effectively deliver training in a professional manner. -Delivered training in a professional manner to a wide variety of customers at least four times a week in groups of 10-20 people or one on one.

• 

  The Open University of Israel

  • Tel Aviv ,Israel

  • Administrative Assistant

    • Jan 2007 - Aug 2008
    • Tel Aviv ,Israel

    Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.Provided information by answering questions and requests of customers and teachers.

• 

  Pelephone

  • Kefar saba,israel

  • Sales and service representative

    • Jan 2005 - Oct 2006
    • Kefar saba,israel

    Served customers by selling cellular products; meeting customer needs.Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to managementMaintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• 

  Israel Defense Forces

  • Israel

  • Communications, electronics and computers officer (Lieutenant)

    • 2001 - Nov 2003
    • Israel

    Commanded a company of up to 45 soldierslogistic and telecommunication responsibility of several communication outpost.Designed command and control systems layout for a ad-hock cooperative of different military units on short notice.Trained soldiers on the use of computerized systems.