Experience

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  Google

  • Analytics Manager, Google Play Partnerships

• 

  Google

  • Analytics Manager, Google Play Partnerships

    • Dec 2021 - Present

  • Business Analyst, Google Play Partnerships

    • Jun 2019 - Dec 2021

    Supporting our strategic games/apps developers with market analysis, benchmarking and programs to help them being more successful

  • Technical Account Manager, Google Cloud

    • Mar 2016 - Jun 2019

    Supporting the implementation of Enteprises' Cloud Strategy by providing the right set of technology and tools for them to be successful

• 

  Gartner

  • London, United Kingdom

  • Executive Client Manager MENA

    • Jun 2012 - Mar 2016
    • London, United Kingdom

    Handling client relationship and service delivery for CIOs in the Middle-East (KSA, UAE, Oman, Qatar, Kuwait, Bahrain)- Maintaining strong relationship with my portfolio of clients : CIOs, COOs & IT Leaders- Discussing client's IT Initiatives and providing related insights- Connecting clients with most suitable Gartner Analyst- Reaching out pro-actively to clients with up-to-date insights- Holding a $2M Portfolio and increasing retention year over year (2012 - 74%, 2013 - 80%, 2014 - 87%, 2015 - 90%)- Analysing on a daily basis my clients'​ activities to perform follow-up actionsHelping Business Analyst/Colleagues to optimize Business Applications Workflow- UAT Testing and providing training for new internal applications (CRM, iPad app, Dashboards)- Creating dashboards for client engagement

• 

  Symtrax Ltd, London

  • London, United Kingdom

  • Customer Solutions Engineer - UK & FR Market

    • Jan 2011 - May 2012
    • London, United Kingdom

    Functional expert of a Business Intelligence and Output Management Software (IBM iSeries/AS400 and SAP)- Helped Sales Team during the Pre-sales process for prospect's technical requirements- Provided BI consultancy for existing clients, building the right set of SQL Queries- Trained existing clients and onboarded new clients for prioduct features - Held the Helpdesk and Support for all UK Customers and helped French Market during overload- Upsold products and services by identifying opportunities based on customer's need

• 

  Altitude Telecom

  • Technical Account Manager

    • Jan 2010 - Dec 2010

    Dedicated technical account manager for Top 10 customers (multi-million contracts)- Built strong relationship with customer’s CIO and CFO- Maintained strong internal relationship (Technical, Sales, Legal)- Managed Network Deployment/Status/Support (300+ agencies)- Supervised contract details : SLAs, Entitlements, Penalties- Advised internally towards upselling opportunities

  • UC Project Manager

    • Feb 2008 - Dec 2009

    Project Management/Engineer and Product Management - Zimbra UC Solution (VMware)- Integrated a messaging solution in a complex/sensitive architecture- Implemented and presented solution's new features- Completed User Acceptance Testing before deployment- Led quarterly steering committees with customer- Managed Product Roadmap/Support/Training/Demos

  • Innovation Project Manager

    • Feb 2007 - Feb 2008

    Innovation project manager in R&D Team- Wrote Internal Market Studies- Represented Altitude Telecom at major Telco conferences/roundtables- Led strategic meetings with potential service providers- Managed projects covering areas such as : Mobile (3G,4G,Wireless), UC, Networking, Open Source