Experience

• 

  Marsh McLennan Global Services India Private Limited (MMGS)

  • India
  • Insurance
  • 700 & Above Employee

  • Manager

    • Apr 2023 - Present

  • Team Manager

    • Apr 2020 - Apr 2023

    Working in the Delegated Management Authority Team as a Team Manager, the team which has many years of experience in the field of Binding Authorities, Lineslip and more recently Master Policies. We handle in excess of 160 facilities across every division of Marsh. Our clients range from the small specialist Broker to multi-national brokers/schemes. This Broking arm works exclusively for the Lloyds of London which is the world's specialist insurance market.We act as a support for other Marsh Business Units such as Construction, Property, Cargo, Specie, Casualty, Healthcare, Energy & Marine, with regards to the premium submission to the underwriters, documentation and accounts.My focus in the team is on people management, FTE analysis, capacity planning, recovery management, inventory management, process improvements, quality audits, RCA, ISO audits, stakeholder management, client oriented and solution driven work

  • Technical Leader

    • Dec 2015 - Mar 2020

  • Senior Associate

    • Sep 2012 - Nov 2015

• 

  Jardine Lloyd Thompson

  • Mumbai Area, India

  • Senior Pensions Adminstrator

    • Jan 2009 - Aug 2012
    • Mumbai Area, India

    JLT is one of the UK's leading Employee Benefits & Insurance providers, and offers a single, centralized source for pension and benefit requirements.; Entrusted with the responsibilities ranging providing application or analytical support on portfolio valuationsDevise and apply independent models and tools to help verify results of analytical systems.Perform Reconciliations and Quality audits for the work processed on a Zero Defect Programme.Responsible for maintaining daily MIS and workflow management in team. Hold regular meetings and conference calls and provide updates to management.Identify, facilitate and implement process improvement ideas to improve efficiency.BACs Banking transactions - Cash upload, Cash reconciliations, premium refunds, Receipt processing and Contributions monitoringPreparing Quotations on compensation and Benefits for members, to help them claim the correct amount of their benefits.Provide expert technical referral support to the teamConduct work stream audits to ensure compliance to process standardsEnsure compliance to internal and external regulations through auditsCarry out refresher / process training for existing / new team membersHandle employee issues of formation of pension, gratuity, leave encashment and insurance schemes.Undertake day to day service for all employee issues like terminations and claims issues.Process enquiries received from a range of customers, including independent financial advisers (IFAs), pension managers from client companies, or individual pension scheme members. Perform Reconciliations for scheme valuationsApplying cash (AVC/Contributions into the portfolio) correctly and accurately to each members record as per the instructions received by payroll.

• 

  Prudential Assurance

  • Insurance Executive

    • Feb 2007 - Feb 2008

• 

  WNS Global Services

  • Senior Customer Service Associate

    • Jun 2003 - Feb 2007

    Senior Customer Service Associate in the British Airways Cargo Billing Team.