Topline | Yoanna C.

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Yoanna C.

Junior Project Resource Manager at Pro Informatik AG

Intro Book

Skilled project manager and data analyst with expertise in customer service and language proficiency.

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Location

Zürich Metropolitan Area, CH

Languages

English Full professional proficiency
German Full professional proficiency
Bulgarian Native or bilingual proficiency

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$80.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Yoanna has a Master’s degree in Psychology and a Bachelor’s degree in Psychology, which is a good foundation. She has 1 year 8 months of experience as a Junior Project Resource Manager, which is a relatively short tenure. However, she has worked in customer-facing roles, including Technical Support Representative, which requires strong communication skills. Location is Zürich, Switzerland, which is a high-cost-of-living area. Considering her education and experience, I would estimate her hourly rate to be around $80, which is a relatively low rate for a professional with her skills and experience. Maybe higher if she had more experience or a higher-paying role.

Bio

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Topline AI

Yoanna C. is a seasoned professional with expertise in project management, customer service, and data analysis. With full professional proficiency in English, German, and Bulgarian, she has worked in various roles, including Junior Project Resource Manager, Research Intern, and Technical Support Representative. She holds a Master of Science in Psychology and a Bachelor's degree in Psychology from the University of Zurich and Sofia University St. Kliment Ohridski.

Credentials

Business Development: Strategic Planning

LinkedIn

Jan, 2022
- Apr, 2026
Test DAF

Goethe-Institut e.V.

Jan, 2018
- Apr, 2026

Experience

Pro Informatik AG
- Zurich, Zurich, Switzerland
- Junior Project Resource Manager
  - May 2022 - Dec 2023
  - Zurich, Zurich, Switzerland
Jacobs Center for Productive Youth Development
- Zürich Area, Switzerland
- Research Intern
  - Jan 2020 - Sep 2020
  - Zürich Area, Switzerland
  My responsibilities include: - Data coding and preparation- Documentation of the data and surveys- Publication help, including translations from English to German- Supporting the project coordination in areas such as fieldwork- Personnel selection: the creation of requirement profiles, pre-selection of the candidates
TTEC
- Sofia
- Technical Support Representative
  - Aug 2016 - Aug 2018
  - Sofia
  - Responding to customer’s requests through phone and email in order to identify and fix the problem;- Providing great customer experience by managing customer’s expectations- Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership- Meeting deadlines and delivering services, respecting customers’ service level agreements;- Constantly exploring the supported products and technology as well as the applicable technical support tools, so that the best possible solutions are offered

Education

2019 - 2022

University of Zurich
Master of Science - MS, PSYCHOLOGY

2019 - 2022
2012 - 2016

Sofia University St. Kliment Ohridski
Bachelor's degree, Psychology

2012 - 2016

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “IT Services and IT Consulting”

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References

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Yoanna C.

Refer a Friend to Get
100 Credits For FREE

$80.0

Hourly Rate