Experience

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  ASSA ABLOY Opening Solutions

  • Subang Jaya, Selangor, Malaysia

  • Customer Support Manager

    • Oct 2019 - Oct 2023
    • Subang Jaya, Selangor, Malaysia

    Design, Drive, Implement, Monitor, Enhance and Improve overall Customer Support and Field Services across APAC via customized Dynamics CRM.

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  See Hoy Chan Sdn. Berhad

  • Damansara Uptown, Petaling Jaya.

  • Group MIS Lead / VP

    • Jan 2016 - Oct 2019
    • Damansara Uptown, Petaling Jaya.

    Lead a team of twenty highly dedicated, talented and skilled ICTers to make S+CC a new disruptive game changer in Damansara P Jaya . This is achieved via whole series of digital transformation and implementation of ERP/SAP Hana.Roles and Responsibilities :★1 . Keeping smooth daily ICT operations across seven major business units within SHC Group.★2 . Driving ERP project on SAP Hana completion with PMO and MSI / TM along with multiple subsystem vendors. Gone live successfully in two major phases, Aug 8, 2018 and Jul 9, 2019.★3 . Delivering all active and passive project milestones on time.★4 . Crafting new digitization and monetisation initiative via digital opportunities within Damansara.★5 . Planning and visioning group's overall ICT plan for longer term growth.

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  IBM

  • TTDI / BU / Cyberjaya

  • Asean Remote Tech Support / Regional Support Center / Regional ContactCenter Manager at IBM

    • Dec 1989 - Jul 2015
    • TTDI / BU / Cyberjaya

    Handling overall IBM Asean Tech Support and Service (TSS) 24x7 Multi-lingual CallCenter operations, supporting Asean & AP countries. Driving and achieving operational SLA/KPI and maintaining IBM superior customer-experience via Remote Technical Support. My daily key scopes of responsibilities :★ Daily close monitor on all operation's SLA / KPI★ Drive and achieve higher rate of customer satisfaction★ Planning and budgeting for TSS teams in Cyberjaya★ Keeping low attrition rates across Asean and AP support teams★ Providing latest education and training in fast moving technology spaces

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  Kolej KDU

  • P Jaya

  • Lecturer ( Pre U Physics and Mathematics )

    • Jan 1986 - Dec 1989
    • P Jaya

    Lecturing - Physics and Mathematics for A Level and STPM ( Pre U )