Experience

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  John Bryce

  • Customer Technical Support

    • Jan 2017 - Present

    - Provided product support to non-technical customers on all aspects of the performance and features of various information systems implemented in schools. - Improved overall customer satisfaction. - Communicated major customer technical, quality and service requirements for resolution internally.

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  Discount Bank

  • Mortgage Loan Processor at Discount Bank

    • Jan 2014 - Dec 2016

    - Processed mortgage insurance policies in compliance with mortgage lending and bank policy. - Reviewed life and asset insurance policies and supporting documentation to verify completeness of application data as required.- Advised loan officers across all bank’s offices to resolve discrepancies or problems and ensure quality customer service.

  • Senior Investment Consultant, Private Banking at Discount Bank

    • May 1995 - Dec 2013

    - Established solid 18+ year record of achievement, advancing through increasingly responsiblefinancial investment positions. Formed and maintained strong relationships with over 200 high-net worth clients to drive revenue growth. - Demonstrated active listening: quickly and accurately identified client needs, executed and oversaw securities transactions, funds transfers, margin accounts, and trade orders.- Researched investment opportunities across the full range of asset classes with a tireless focus onincreasing revenue and maximizing profitability

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  Discount Bank

  • Business-oriented programmer

    • Oct 1981 - Mar 1994

    Developed, tested and maintained the bank information system and infrastructure.