Experience

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  Eye Care Optometry

  • Fountain Valley, CA

  • Customer Service/Receptionist

    • Oct 2014 - Present
    • Fountain Valley, CA

    - Responsible for operation in medical office by welcoming 20 - 70 patients upon arrival, - arranging patients to the right exam rooms, and effectively calming patients when they wait for a long time. - Responds to customer questions by telephone - Gain the most 5 – star reviews on Yelp for the office from patients by training to use contact lenses, Orthokeratology therapy, and other medical treatments. Over 50 of 277 reviews.- Retail sale person for eye glasses, contact lenses, Ortho-K, cataract, lazy eyes treatments, etc.- Encourage and train kids, teenagers overcome their fear to wear Ortho-K lenses and have sharper vision.- Submit contact lenses orders and trials of customers, maintain trials in stock.- Verify patients’ eligibility online or over the phone with insurance; bill to insurance to get reimburse. - Conduct and video record patient’s interview about their Ortho-K therapy to put videos on YouTube, website, radio, and television.- Receive payment by cash, credit cards, check using Clover system.

• 

  Amazon, eBay, Shopify, Bonanza

  • Online Selling

    • Jun 2011 - Present

    Amazon - 6 years of experience – 2013 to PresenteBay - 7 years of experience – 2011 to PresentShopify - 2 years of experience – 2017 to PresentBonanza - 1 year of experience – 2018 to Present- Import products from oversea, create listings, product description, sell through FBM - fulfillment by merchant, and FBA fulfillment by Amazon.- Prepare shipments to Amazon warehouse and direct customers, take product photos, edit photos using Adobe Photoshop.- Understand and responsible to Amazon Seller Central, FBA procedures, and Vendor Central- Write business letter to Amazon to successfully increase FBA storage limit- Partner with UP, FedEx, shipping carriers.- Familiar with eBay, Amazon, Bonanza policies and guidelines- Powerful desktop computer Intel Core i7-8700K Processor, RAM of 64GB 2666MHz, and Motherboard Z370- E Gaming with Corsair Hydro Liquid CPU cooler. High speed Internet download of 275 Mbps.

• 

  Etekcity

  • Anaheim, CA

  • Supply Chain Associate

    • Feb 2019 - Present
    • Anaheim, CA

    Prepare order labels for FBM shipments in various different channels: Bath Bed Beyond, The Home Depot, Amazon, eBay, etc. 100 - 250 labelsExamine order preparation before shipping outCreate average 5000 Amazon carton and pallet labels in Amazon Vendor CentralResponsible for checking 150 sku inventory level and navigate its location.Assist with special shipments, including label creationTake care of warehouse suppliers matters, including inquiry, place order, etc.Assist in resolving issues or problems with shipments

• 

  Gearment LLC

  • Huntington Beach, CA

  • Supply Chain Assistant

    • Mar 2017 - Feb 2019
    • Huntington Beach, CA

    - Contribute to developing material strategy; forecast 234 inventories sold to customers worldwide. Increase forecast accuracy by 10%.- Responsible for purchase order, Supply and Demand Alignment, Material Replenishment based on BOM (Bill of Materials) and Supplier Performance.- Ensure timely and efficient inventory balance by partnering with suppliers and shipping carriers.- Administer eBay, Amazon, Shopify platforms; create product shipments to Amazon warehouse using FBA (fulfillment by Amazon); boost sales by 14% within the first month.- Collaborate with IT development team to improve product workflow and supply chain. - Calculate safety stock, manage accurate inventory, and reduce lead times.- Analyze key metrics to identify areas of critical opportunity and potential cost savings, partnering with the operations team to eliminate or reduce losses through root cause analysis.- Oversee inventory, order new equipment, and schedule repairs for damaged machinery.- Perform quality control by review output against specification to ensure compliance with quality standards.- Slash supply expense costs by 8% through effective negotiation, while ensuring the continuation and enhancement of services.- Facilitate employee meetings, providing constructive coaching and feedback to drive performance results; report to the manager daily.