Experience

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  Central Bank of Egypt

  • Cairo, Egypt

  • General Manager - Operations

    • Nov 2018 - Present
    • Cairo, Egypt

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  Arabella Plaza

  • Egypt-New Cairo

  • Mall Director.

    • Feb 2018 - Nov 2018
    • Egypt-New Cairo

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  Al-Futtaim Group Real Estate

  • United Arab Emirates
  • Retail
  • 700 & Above Employee

  • Operations Manager – Mall Management -Cairo Festival City Mall

    • Feb 2012 - Feb 2018

    Responsibilities: • Ensuring the efficient operations and deliver the highest standard of soft services consisting of security, safety, traffic, car parking management, housekeeping, pest controlling, waste-management, Customer Service, MOD,s & landscaping services for Cairo Festival City Mall.• Prepare & monitoring yearly budget from operations respective (OPEX & CAPEX). • Establishment and implement SOP,s , SLA,s & KPI,s of all outsourced contractors .• Tracking performance level of the contractor providing soft services against KPIs and SLAs.• Handling & Coordinate with all tenants for back of the house facilities, waste management, pest control, safety, requirements, developments, complaints & security issues.• Following up with Store Managers & owners all daily operational issues in order to facilitate any concerns.• Create staff handy book, HK handy book & operational tenant manual. • Responsible for tenants manual implementations efficiently. • Monitoring daily Mall footfall analysis. • Working closely with marketing team for yearly colander events.• Working closely with promotional events & functions team.• Coordinate & Monitoring all stores under fitting out from operational point. • Following up monthly tenant’s sales report.• Following up & cooperate with any struggled tenant. • Working closely with leasing, specialty leasing departments specially the leasing strategic points.• Monitoring the tenants Coordinators department from fitting out time schedule & design point. • Doing monthly market survey. • Act as in-charge in absence of Mall GM. PERSONAL MAIN OBJECTVE:• Following up both costumers needs (Tenants & shopper).• Reach to the best services in town for costumes excellence.

  • CFC Administration Manager

    • Jan 2011 - Jan 2012

    Responsibilities: Company Fleet: •Handling and supervising company daily fleet operation. •Handling issuance and renewals of company vehicles and drivers.•Monitoring vehicles fuel consumption and maintenance. Security and Insurance: •Establishing and handling the implementation of corporate contracts with maintenance, safety and security companies for their services. This work includes following up their monthly invoices and payments based on performance evaluation. •Handling company establishments, fleet, drivers and vehicles passengers’ insurance against accidents.Purchasing (Equipment Excluded): •Handling company vendor list with necessary contracting. •Monitoring purchasing procedures, quotes requisitions and purchase decision making.•Following up all financial cycles and procedures related to vendors and their supplies.•Handling and supervising company printed materials. •Handling all Company Consumables materials. Support Staff: Supervising company support staff daily operation activities and performance “Drivers, messengers and office assistants”Communications: Handling all issues related to Company communications (GSM contracts, benefits, devices, invoices) & land line as well.

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  Corplease

  • Administration Manager

    • Feb 2008 - Feb 2011

    Responsibilities: CORPOLEASE Headquarter – Smart Village: •Supervising and coordinating the relationships between the project main contractor ORASCOM, the consultant DAR AL HANDASSAH and the company management. •Work includes monitoring and following up all civil work takes place by ORASCOM to be complied with the signed contract and apply all amendments and changes required by the management. •Work with finishing and furnishing; starting with finishing materials “flooring, paintings, etc” and furniture is scheduled afterwards.•Initiated and handled all contracts with regard to security by outsourcing Falcon Group for security services, housekeeping by Breez Company and transportation of employees by Travco Transportation Co. •Handled employees seating and offices distribution plan. •Full set-up for logistics of communicating the Headquarter with the secondary office. Company Establishments & Projects: •Initiated, handled and accomplished the project of the company first branch at Alexandria. Work included all architectural and civil work starting with modifying the designs to accommodate the branch requirements and ending with the creation and implementation of a complete security network that links Alexandria branch to the head office through a CCTV network with IP cameras and security alarms. •Initiated and accomplished the project of our second branch at Mansoura city. Identified the location, handled the rental agreement and working now on the necessary architectural work.•Handling all required maintenance work of all branches.•Handling company vendor list with necessary contracting. •Monitoring purchasing procedures, quotes requisitions and purchase decision making.•Following up all financial cycles and procedures related to vendors and their supplies.•Handling and supervising company printed materials.

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  ERICSSON – EEL

  • Assistant Administration Manager

    • Jul 2007 - Feb 2008

    Responsibilities: Car fleet: •Handling company fleet. This includes issuing and renewing vehicles licenses.•Handling drivers’ licenses and insurance.•Handling company’s relationship with the traffic department.•Handling maintenance schedules and dates for all vehicles.•Handling cars rental and following up the contracts, payments and monthly invoices.•Handling and following up the fuel consumption.N B: Number of company’s fleet of vehicles is 346.Housing: •Handling rented apartments contracts with real stats Companies.•Follow up with monthly rented apartment’s maintenance.•Follow up with monthly invoices.Reports•Man power list of drivers.•Car fleet rented & owned list.•Fuel consumption weekly & monthly report.•Maintenance (rented apartments, rented & owned car fleet) report.

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  THYSSENKRUPP XERVON EGYPT - A Subsidiary of THYSSENKRUPP Germany

  • Administration Manager

    • Aug 2002 - Jul 2007

    •Handling the employees’ Social Insurance with all relevant work. This includes different documentation for employment and unemployment.•Handling payments of monthly installments.•Developed the accidents / life insurance for company workers.•Handling all the company cars fleet insurance for accident etc. •Handling the fleet of the company. This includes issuing and renewing vehicles licenses.•Handling company’s relationship with the traffic department.•Handling maintenance schedules and dates for all vehicles.•Handling a monthly report of MAN POWER LIST in order to report it to the company management and the (Head Office) in Emirates.•Handling monthly & annual reports on line (PERSES SYSTEM) to Mother Company in Germany.• Handling all the appraisal forms system in order to report it to the GM & Head office. •Handling maintenance contracts to all office equipment like computers, printers, switching system and photocopying machines etc…•Handling salaries from the administrational points of view. This includes actual working hours, accuracy in complying with the company’s working hours and timing, scheduling the annual vacations, extra working hours and its bonuses, deductions and handling the company and banks personal loans’ to its employees.•Handling all company prints like Business Cards, letter head, indoor & outdoor signs etc…•Handling foreign employees' relative work including visa issuance, work permissions, salaries and their employment and work cases together with the company’s lawyer.•Handling rented apartments contracts & follow up with monthly invoices.•Handling the stores of the stationary like letterheads, printers’ ink, give away, etc.•Handling purchases and contracting of the company supplies’. This includes mobile phones, lines, air conditioning units, stationary, gifts, cleaning supplies, printed materials, telephone lines, bills, electricity, premises maintenance fees and sites expenses.

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  Emeco Travel

  • Senior Corporate & Local Account Executive

    • May 1998 - Aug 2002

    Responsibilities: •Handling all reservations related to hotels, resorts, Nile cruises, domestic airlines, small-size conferences & events, meet and assist at the different airports of Egypt, over day and overnight optional tours for corporate and inbound tourists.•Handling drivers, transfers and tour guides with their day-to-day operations and reports.•Arranging all contracts with the hotels, resorts, Nile cruises and airline companies with all special rates for groups and corporate accounts. •Check up all hotels & Nile cruises •Creating, arranging and handling outbound trips to Europe, Far East and Middle East for groups and individuals.•Marketing the outbound programs through our existing network of corporate accounts and new companies and individuals as well.

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  RIVE OASIS HOTEL – Sharm El Sheikh “Five Stars Hotel & Resort”

  • Assistant Front Office Manager

    • Jun 1997 - May 1998

    Responsibilities: •Handling groups and individuals reservations.•Check In/Check Out services •Handling all front office, rooms and recreation team relevant problems and issues.•Handling forecast for the hotel every day.•Handling the attendances/absences/vacations for all front office, rooms and recreation teams’ members. •Handling the travel agents accountings, deposits, invoices, vouchers and payments.

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  EL PASHA CATARCT HOTEL – Hurghada “Four Stars Resort”

  • Assistant Front Office Manager

    • May 1996 - Jun 1997

    Responsibilities: •Handling the daily reservations for individuals, travel agents and corporate accounts. •Follow up with the daily forecast “actual occupancy vs. hotel internal preparation of manpower, purchases, room arrangements and Food & Beverages operations”.

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  Cairo Marriott Hotel & Casino

  • Shift Leader Front Office Cashier.

    • Jul 1987 - May 1996