Experience

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  Aleph KSA

  • Saudi Arabia
  • Computers and Electronics Manufacturing
  • 1 - 100 Employee

  • Store Manager

    • Aug 2023 - Present

    In my current role, I've had the privilege of spearheading the merchandising strategy and ensuring the strict enforcement of standards to create a visually striking product presentation. This approach has not only left a lasting impression but has also led to a noticeable boost in revenue. Concurrently, I've taken charge of monitoring inventory levels and have been instrumental in orchestrating timely restocking efforts to maintain a seamless flow of products.

  • Service Supervisor at Aleph - Apple Authorized Service Provider

    • Mar 2020 - Aug 2023

    Key Responsibilities: 1. Supervised and managed a team of service technicians, providing guidance, coaching, and support to ensure their professional development and optimal performance2. Ensured adherence to Apple's service guidelines and standards, conducting regular assessments and audits to maintain service quality and compliance3. Maintained a customer-centric approach by promptly and professionally addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction4. Coordinated service appointments, walk-ins, and repair tasks, optimizing workflow and maximizing productivity5. Collaborated cross-functionally with sales and operations teams to streamline processes, improve service delivery, and enhance customer experiences6. Maintained up-to-date knowledge of Apple products, services, and technical advancements to provide accurate information and support to customers and technicians7. Managed inventory levels and ordered necessary parts and supplies, ensuring adequate stock and minimizing downtime8. Generated and analyzed service-related reports, identifying trends, opportunities for improvement, and implementing corrective actions as required9. Effectively handled escalated customer concerns or complaints, providing timely resolutions and managing customer expectations10.Conducted training sessions and workshops to enhance the technical skills, product knowledge, and customer service abilities of service technicians.

  • Senior Technical Support Specialist at Aleph - Apple Authorized Service Provider

    • Feb 2019 - Feb 2020

    As a technician in Apple authorized service, I provided expert technical support for Apple products, diagnosing and resolving complex hardware and software issues. I demonstrated proficiency in troubleshooting a wide range of Apple devices and assisted customers with software installations, updates, and configurations. I collaborated with team members to address escalated issues, communicated technical information effectively, and documented interactions using ticketing systems. I analyzed customer-reported issues, implemented solutions, and stayed updated on Apple products and technologies. I maintained strong customer relationships and collaborated with Apple representatives and third-party vendors when needed.

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  Tayar

  • Jeddah, Makkah, Saudi Arabia

  • Help Desk Professional at Tayar

    • Aug 2017 - Oct 2018
    • Jeddah, Makkah, Saudi Arabia

    In my previous role, I held key responsibilities as a help desk professional. I effectively responded to user inquiries and provided technical support through various channels such as phone, email, and remote access tools. My expertise allowed me to diagnose and resolve hardware, software, and network-related issues promptly, ensuring minimal disruption for end-users. I meticulously logged customer interactions and technical solutions using ticketing systems, maintaining an organized record of support activities. By offering step-by-step guidance and troubleshooting instructions, I catered to users with diverse technical knowledge. I collaborated with fellow help desk professionals, escalating complex issues to senior team members when necessary. Additionally, I played a vital role in setting up and configuring computer systems, peripherals, and software applications for both new and existing users. Proactively conducting system checks and monitoring, I identified and resolved potential issues before they impacted users. Assisting with password resets, account management, and access control, I upheld data security and compliance standards.

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  Bassamat Digital Agency

  • Jeddah, Makkah, Saudi Arabia

  • cross-platform website Developer - Training

    • Jun 2016 - Jul 2016
    • Jeddah, Makkah, Saudi Arabia

    During my cooperative (co-op) training at Bassamat, I had the opportunity to work as a Cross-Platform Website Developer, contributing to the development of responsive and user-friendly web applications. This experience allowed me to apply my skills and expand my knowledge in the field of web development.