Experience

• 

  Quest Apartment Hotels

  • General Manager

    • Apr 2022 - Present

• 

  Various Companies

  • Food & Beverage Consultant

    • Nov 2021 - Mar 2022

    1. Supported friend business in improving operations, build efficiencies and hiring coming out of Covid.2. Consulting work for Rydges Campbeltown building strategies to improve revenue and guest experience and establish best practices.

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  Pro-invest Group

  • Holiday Inn Express Macquarie Park

  • Hotel Manager

    • May 2021 - Sep 2021
    • Holiday Inn Express Macquarie Park

    1. In my short but powerful tenure, focus was to coach and upskill the team, get building compliance up to date, build revenue and sales strategy, formulate cost recovery plan, review of contracts and drive operational efficiency.2. Thinking out of the box to support the revenue stream and mange cost during Covid lockdown was a sudden turn of priorities. Worked closely with Macquarie and Hornsby hospital to be a preferred accommodation for their doctors and nurses and achieved 40% reduction in operating cost.3. Made redundant due Covid-19 lock down impact on current and projected revenue.

• 

  Rydges Sydney Airport

  • Sydney, Australia

  • Hotel Manager I/c Food & Beverage

    • Jan 2018 - May 2021
    • Sydney, Australia

    Empowerment Award Q1 2021Possibilities Award 2020TAA Food & Beverage Talent of the Year 2019 - Finalist1. Developing people - Grew multiple front line colleagues into F&B Operations Manager, Outlet Manager, Supervisor and Team Leader role. 2. Implemented NSW Clinical Commission Covid-19 protocol for Quarantine Hotel and transitioned hotel operation into a Quarantine Hotel.3. Staying upto date with changing goverment regulation and restriction during Covid-19 and its implementation in the business.4. Lead F&B outlet renovation with project team and designers. I was involved from design phase which allowed us to influence changes to suit operationa requirement. Worked closely with project team during different renovation stages of the project and handover of the project.5. Strong financial result delivered by increasing revenue opportunity, elimiating wastage and optimizing operations. Biggest contributing factor was upskilling team to allign their skill set to business requirement.

• 

  Priortizing family

  • Sydney

  • Stay-at-Home Dad

    • Mar 2017 - Dec 2017
    • Sydney

    I took break from work because of a challenging family situation and I had to do what was right for my family. We were also blessed with our second son and it has been amazing to experience priceless moments and watch him grow which I would have missed if working. In the hindsight, best decision ever to take this break.

• 

  AccorHotels

  • France
  • Hospitality
  • 700 & Above Employee

  • Rooms Division Manager

    • Oct 2015 - Mar 2017

    1. Leading front office, housekeeping and maintenance team to deliever consistent results.2. Driving hotel NPS, Loyalty, pofitability and audit score for respective areas.3. Collaborating with outsourced housekeeping team to be able to allign there goals with hotel goals to deliver consistent results.4. Influencing other areas to be able deliever NPS and key performance targets.5. Working closely with Maintenence Manager on preventitive maintenance and reactive maintenance.6. Managing relationship with construction company working adjacent to hotel to ensure minimum impacton guest experience.

  • Food & Beverage Manager - Mercure Sydney International Airport, Pullman Sydney Hyde Park

    • Apr 2013 - Oct 2015

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  The Regency Hotel Kuwait

  • Kuwait

  • Food & Beverage Manager

    • Sep 2011 - Jan 2013
    • Kuwait

    • Increased revenue by 47% in outlets and 21% in conference & banqueting over last year. Improved bottom line by yielding business, upgrading service and product quality, reducing procurement cost, managing payroll and innovative F&B marketing activities.• Managed major conferences like IEF attended by oil minister of major world economies, Kuwait Central Bank attended by GCC Central bank governors, Gulf Education, road shows, exhibitions.• Consistent guest satisfaction score of 94%. Hotel achieved 1st rank on Trip advisor Coached and developed 1 manager, 2 supervisors and 9 team members.

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  Carlson Rezidor Hotel Group

  • Belgium
  • Hospitality
  • 700 & Above Employee

  • Director Food & Beverage

    • Aug 2010 - Sep 2011

    • Improved customer satisfaction index from the score of 7.4 to 8.4 in 4 months• Managed major International conference and delegations like The African Summit, Arab League Summit and The Africa Europe Summit delegation• Managed a team of 157 including kitchen and stewarding staff• Improved bottom line by 4% through exploiting additional revenue streams, upselling programs and minimizing wastage.• Worked with Ecristal on HACCP implementation.• Coached 90% local talent on corporate and operational Standard operating procedures and implemented them in all operational areas.

  • Operations Manager/F&B Manager/Night Manager

    • Mar 2007 - Jul 2010

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  Golden Tulip Hotels, Suites & Resorts

  • United Arab Emirates

  • Restaurant's Manager

    • Jan 2006 - Mar 2007
    • United Arab Emirates

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  InterContinental Hotels Group

  • Mumbai Area, India

  • Restaurant Manager

    • Nov 2003 - Dec 2005
    • Mumbai Area, India

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  Jaypee Hotels & Resorts

  • India
  • Hospitality
  • 700 & Above Employee

  • Restaurant Manager

    • 2001 - 2003

  • Management Trainee

    • 1999 - 2001

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  Sheraton Hotels & Resorts

  • Maurya Sheraton Hotel & Tower

  • Work Placement

    • Jun 1997 - Dec 1997
    • Maurya Sheraton Hotel & Tower