Experience

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  The Westin Grand Cayman Seven Mile Beach Resort and Spa

  • Seven Mile Beach, Grand Cayman

  • Spa Director

    • Jun 2015 - Present
    • Seven Mile Beach, Grand Cayman

    Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff; coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas; as a department head, directs and works with the leadership team and hourly employees to successfully execute all spa operations; oversees club membership; strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

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  Alaya Spa at the Bonaventure Resort

  • Weston, FL

  • Face and Body Manager

    • Jan 2010 - Jun 2015
    • Weston, FL

    Thorough knowledge of the skin, waxing, and extraction techniques in accordance with established procedures; actively participate in educational training to improve and strengthen beauty service expertise and develop new skills; develop new guest relationships, while maintaining retention of existing guests; exhibit highest standard of guest service and maintain retention goals; actively promote retail sales; complete knowledge and understanding of all services and products while educating and training guests on proper use; provide training on new and existing services.

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  Educating Hands School of Massage

  • Miami, FL

  • Instructor – Skincare Program

    • Jan 2014 - May 2015
    • Miami, FL

    Trained students in anatomy as well as an understanding of the role and importance of proper skin care, product composition, sanitation, and business management; participates in the curriculum development and monitoring process; maintains appropriate classroom control while utilizing a variety of teaching methods and strategies to meet the needs of varying student-learning styles; ensures that all course materials and objectives are presented to accomplish the objectives on the official curriculum syllabus; utilizes active learning techniques to maintain a challenging learning environment for students; utilizes a variety of media/audio-visual/technology materials to achieve course goals and objectives, and to engage students representing variety of student learning styles; continually promote the development and effective use of higher cognitive level/critical thinking skills in students.

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  Disney's Grand Floridian Resort and Spa

  • Orlando, FL

  • Guest Services Manager (seasonal)

    • Jun 2003 - Dec 2014
    • Orlando, FL

    Coordinate the execution of strategic initiative to facilitate front office, valet, and bell service operations; leverage strong organizational and time management skills to effectively coordinate homeroom meetings and quality audits; maintain labor cost controls in alignment with established budgets; ensure high level of guest satisfaction within resort while continuously seeking ways to improve overall Guest Satisfaction Index; foster an authentic leadership image and motivate cast members to perform at their peak through coaching and mentoring; function as Resort Manager-on-Duty and effectively address outstanding issues and implement competitive problem resolution.