Experience

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  Montessori Academy Childcare Centres

  • Australia

  • ECT Room Leader

    • Nov 2022 - Present
    • Australia

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  Aventedge

  • Sydney, Australia

  • Accounts Receivable & Customer Service Officer

    • Aug 2019 - Mar 2020
    • Sydney, Australia

    Primary Purpose is to provide administrative support across the wider business, specifically the accounts function. This is achieved through the delivery of exceptional customer service and executing efficient business processes. Customer Service • Being the first point of contact for customers via phone and generic email accounts • Assisting customers with enquiries and/or issues over the phone and via email • Process registrations for customers in a timely manner, ensuring all required information is provided• Processing of cancellations, ensuring terms and conditions are adhered to • Proactively follow up and action TBC registrations prior to the event date • Audit ledgers to ensure all relevant and required information is included and accurate Accounts • Raise invoices in the relevant system, ensuring accurate costing and coding • Process customer credit card payments when required, providing follow up when there are issues • Timely and accurate receipting of payments into the relevant systems • Raise and process credit notes in a timely manner • Proactively follow up outstanding accounts for invoices past due date and prior to the event date • Maintaining account receivable files and records, ensuring all customer contacts are logged in a timely and accurate manner • Reconcile merchant statements, actioning any discrepancies • Reconcile accounts and actioning any discrepancies • Investigate any irregularities, provide solution and action accordingly in conjunction with the finance manager • Assist with the data entry of Accounts Payable, ensuring all paperwork is attached, invoices are approved and signed off, ensure data is entered and coded accurately Projects • From time to time join projects teams for specific short and/or long-term business projects.

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  Virginia Farm Produce (regional work)

  • Virginia, South Australia, Australia

  • Grader

    • Jan 2019 - Apr 2019
    • Virginia, South Australia, Australia

    • Graded potoes and onions• Packing and stacking produce

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  Barossa Backpackers

  • Tanunda, South Australia, Australia

  • Transportation allocation

    • Jan 2019 - Apr 2019
    • Tanunda, South Australia, Australia

    • Transportation allocation for 180 backpackers

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  Cambridge Boxhill Language Assessment

  • Melbourne, Australia

  • Data Entry

    • Dec 2018 - Dec 2018
    • Melbourne, Australia

    • Data entry for exam papers

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  UAL Awarding Body

  • Holborn, London

  • Marketing and Communications Assistant

    • Oct 2018 - Nov 2018
    • Holborn, London

    • Project Management• Website Auditing• Creating content, proof reading marketing literature and artwork before publication• Procurement• Hosting Events • Campaign Marketing• Communicating with clients• Collation of news and stories from circa 800 centres nationally using Campaign Monitor software

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  AmTrust Financial Services, Inc. (AFSI)

  • London

  • Receptionist

    • Aug 2018 - Aug 2018
    • London

    • Facilitating the office move• General admin: inbox management, room bookings, meeting and greeting visitors, document control, replenishing stationary and kitchen supplies, invoicing and post

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  Riverside Secondary School

  • Barking & Dagenham, Greater London

  • EA to Head of Sixth Form & Business Leader

    • Sep 2017 - Feb 2018
    • Barking & Dagenham, Greater London

    • Delivered promotional marketing campaign • Attending external meetings on behalf of the Head of Sixth Form• Diary management over various sites including booking transport, catering and accomodation• Main point of contact for staff, students, parents and the Southern Consortium for all Sixth Form bursaries, queries and admissions• Designated Fire Warden

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  Sir George Monoux Sixth Form College

  • Walthamstow

  • Executive Assistant at Sir George Monoux College

    • Mar 2012 - Aug 2017
    • Walthamstow

    • EA to Director of Marketing and Recruitment and the Director of School Liaison• Events and Marketing coordinator • Chair and minute taker at weekly team meetings, circulated task lists and agendas• In March 2017, rebranded the college’s programme ‘Subjects to Pathways’ and was instrumental for its marketing campaign• Commanded the budget for the marketing campaign - Facebook, Twitter, YouTube and LinkedIn• Organised cross college events such as Open Days, Student Award Ceremony, one off exclusive events• Management in the creation and publication of marketing literature and content for website using Word/Publisher/Photoshop• Managed: Prospectus deliveries, photoshoots, prospectus procedures• Created Marketing and Branding Policies, Use of Social Media Policies • All general admin tasks and ad-hoc support for other teams, Reception and Admissions Line cover when short staffed• Trained and managed Ambassadors’ Scheme• On-call First Aid

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  Sir George Monoux College

  • Walthamstow

  • Marketing Assistant

    • Nov 2009 - Mar 2012
    • Walthamstow

    Main responsibility was to provide administrative support for the Marketing Team.Other specific Responsibilities• To provide an efficient Word Processing and Administrative service to the Marketing Team• Assist with organisation of ‘roadshows’ and schools visit programme• Assist with the distribution of publicity material and mail shots to stakeholders • Update school database and other systems such as Visitors’ Day spreadsheets• Assist with Visitors Day, Student Award Ceremony and other events• Assist with production of a wide range of attractive publicity information• To progress and chase outstanding internal and external business• To arrange meetings with students, teachers and stakeholders• To collate and distribute information as required• Check promotional item stock and help order when appropriate.

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  Education First

  • Oxford Brookes University

  • TEFL Local Teacher

    • Jun 2008 - Aug 2008
    • Oxford Brookes University

    • Planned, prepared and delivered outstanding English lessons with a variety of educational and recreational activities for international students• Invigilated and assessed student examinations• Responsible for student wellbeing and campus activities• Organised a Student Award Ceremyn for leavers• Developed problem-solving skills, approaching and dealing with confrontations

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  U.S. Summit Co Ltd., HongKong

  • Hong Kong

  • Sales and Marketing Assistant

    • Jul 2004 - Aug 2004
    • Hong Kong

    • Assisted the Sales and Marketing Manager on daily sales analysis, planning of new product launch, co- ordination of sales meeting and company presentation to potential new clients• Admin tasks and light PA duties for the General Manager and Human Resources Manager• Compiled a brief reports based on the given statistics and data, delivered presentations, coordinate a product launch• Assisted reception and front of house with phone calls, translation, cleanliness of waiting area, refreshments for guests, meet and greet visitors/clients, notifying staff of their guest arrivals, lunch break cover• In addition acted as interpreter to facilitate international conferences