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Yana Stasiv

Customer Success Lead at Datawiz.io

Intro Book

Customer Success expert driving growth and delivering exceptional experiences.

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Location

Chernivtsi, Chernivtsi, Ukraine, UA

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$120.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Yana has 8 years of experience in Customer Success, which is a great foundation. Her role at Datawiz.io and PlanoHero indicates she’s worked with customers, understood their needs, and driven growth. The location is Chernivtsi, Ukraine, which is a smaller market. Considering her experience and skills, I’d estimate her hourly rate to be around $120, which is slightly below the national average for Customer Success professionals in Ukraine. This is because her experience is more on the management side, and the market demand for such skills might be lower. However, her education from Lviv Polytechnic National University adds value, so she might be able to negotiate a slightly higher rate. Some Customer Success professionals in Ukraine can charge $150-$200 per hour, but Yana’s experience and skills suggest a lower rate.

Bio

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Topline AI

Yana Stasiv is a seasoned Customer Success professional with 8 years of experience in developing strong relationships with customers, driving growth, and delivering exceptional experiences. She has a Master's degree in Finance from Lviv Polytechnic National University and has held roles as Customer Success Lead at Datawiz.io and Manager of Customer Success at PlanoHero.

Experience

Datawiz.io
- Chernivtsi, Ukraine
- Customer Success Lead
  - Feb 2022 - Present
  - Chernivtsi, Ukraine
  Responsibilities:• Develop and maintain strong relationships with assigned customers• Understand customers' needs and goals to identify opportunities to drive value and growth• Educate customers on product features and best practices to help them achieve their goals• Monitor and analyze customer usage and engagement data to identify trends and proactively address issues• Identify and pursue opportunities for upsell or cross-sell• Work with cross-functional teams to ensure timely resolution of customer issues• Create and deliver customer success plans and progress reports• Continuously identify opportunities to improve the customer experience
PlanoHero
- Manager of Customer Success
  - Feb 2018 - Present

Education

2002 - 2007

Lviv Polytechnic National University
Master's degree, Finance, General

2002 - 2007

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Software Development”

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References

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Yana Stasiv

Refer a Friend to Get
100 Credits For FREE

$120.0

Hourly Rate