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Yahya Shbair

Assistant Manager (Sales & Operations) at Alghanim Travel
Intro Book
Sales professional with 10+ years of experience in sales management, negotiation, and relationship development.
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Location
Kuwait City, Al Asimah, Kuwait, KW
Languages
  • English Professional working proficiency
  • Arabic Native or bilingual proficiency
Skills
  • Sales
  • Sales Management
  • Management
  • Negotiation
  • Microsoft Excel
  • Show all
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Bio

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Topline AI
Yahya Shbair is a seasoned sales professional with 10+ years of experience in sales management, negotiation, and relationship development. He has worked in various industries, including aviation and travel, and holds a Bachelor's degree in Law from the Police Academy of Egypt. He is proficient in English and Arabic, and has completed various certifications in sales, customer service, and business development.

Credentials

  • Basic Cargo
    Etihad
    Jun, 2020
    - May, 2026
  • Mindshift: Break Through Obstacles to Learning and Discover Your Hidden Potential
    McMaster University
    Jun, 2020
    - May, 2026
  • The Science of Success
    University of Michigan
    Jun, 2020
    - May, 2026
  • Design Thinking for Innovation
    University of Virginia
    May, 2020
    - May, 2026
  • Managing The Company Of The Future
    University of London
    May, 2020
    - May, 2026
  • Successful Career Development
    University System of Georgia
    Apr, 2020
    - May, 2026
  • PRISM SIS
    Sabre Corporation
    Jun, 2019
    - May, 2026
  • EtihadWay - Commercial Sales
    Etihad Airways
    Jan, 2015
    - May, 2026
  • Sales Negotiations Skills
    Emirates
    Jan, 2014
    - May, 2026
  • High Impact Sales
    Emirates
    Jan, 2013
    - May, 2026
  • Key Account Management
    Emirates
    Jan, 2013
    - May, 2026
  • Cornerstone Sales
    Emirates
    Jan, 2012
    - May, 2026
  • Excellence in Customer Service
    Jazeera Airways
    Jan, 2010
    - May, 2026
  • Functionality (Ticketing & reservation)
    Travelport
    Jan, 2010
    - May, 2026

Experience

  • Alghanim Travel
    • Kuwait
    • Assistant Manager (Sales & Operations)
      • May 2022 - Present
      • Kuwait

  • Etihad Airways
    • Kuwait
    • Key Account Manager
      • Apr 2015 - Nov 2021
      • Kuwait

      • Mainly dedicated in corporate department in Kuwait to ensure station corporate revenue target is achieved. • To sign new deals directly with corporates in addition to three parties deals along with TMCs.• Build & maintain profitable sales & market share for Etihad Airways.• Secure business from key segments, including the corporate, TMCs, Business Travel Agency, Premium Leisure and target market sectors.• Ensure Etihad anticipates and/or responds to market & competitor. Trends, issues, threats so as to win more sales or to avoid or minimize any adverse impact on sales.• Complete and execute strategic corporate account development plans.• Active management of costs and revenues.

  • Emirates
    • Kuwait
    • Sales Executive
      • Mar 2012 - Apr 2015
      • Kuwait

      • To achieve sales of the Company's products through an assigned group of retail outlets and commercial houses. • To ensure that set volume targets are achieved within prescribed time limits and contribute to total area achievement. • To achieve the greatest possible return to the company from the use of promotional funds and to deploy display material and point of sales aids to generate the greatest impact on the customer. • To evaluate and report all changed situations, trade and competitive activity to ensure Company maintains market awareness. • To enhance relationships with all colleagues in assigned outlets and commercial houses and to motivate them in all matters affecting the Company's business • To monitor credit risk with trade and partners and take necessary precautions to control the same.• To complete administration accurately and effectively• Evaluation the sponsorship requests.• Emirates Online Champion in Kuwait station.• Emirates Skyward Champion in Kuwait station.• Salesforce super user.

  • Jazeera Airways
    • Kuwait
    • Airlines and Aviation
    • 700 & Above Employee
    • Sales Executive
      • Jan 2010 - Feb 2012

      • To monitor sales performance/create action plans to achieve company`s targets.• To meet accounts discussing business related issues. • Marketing & Explaining the product`s services and procedures.• To Build long-term relationships with accounts / enhance existing relationships.• To collect information & market feedback about competitors.• Find solutions for accounts` issues and difficulties.

    • Call Center & Ticketing Agent
      • Jan 2009 - Dec 2009

      • Efficiently attend to plan calls with set standard of quality of Jazeera airways.• Create booking as per clients need and propose suitable travel solutions.• Response to client’s inquiries in various Jazeera Airways product and services.• Response to travel industry inquiries and help educate on product knowledge /reservation and ticketing procedures.• report client`s feedback to management team.• respond to customer`s complaints/offer solution where possible or direct to customer service team.

Education

  • 2003 - 2008
    Police Academy of Egypt
    Bachelor's degree, Law
  • 2003 - 2008
    Police Academy of Egypt
    Bachelor's degree, Criminal Justice/Police Science

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Airlines and Aviation”

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