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Xiaochun X.

Client Services Manager at Acne Studios AB
Intro Book
Seasoned professional with expertise in client services, social media, teaching, and customer care.
  • Claim this Profile
Location
Xuhui District, Shanghai, China, CN
Languages
  • English Professional working proficiency
  • Mandarin Native or bilingual proficiency
  • Shanghainese Native or bilingual proficiency
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Bio

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Topline AI
Xiaochun X. is a seasoned professional with expertise in client services, social media, teaching, and customer care, boasting native fluency in Mandarin and proficiency in English and Shanghainese. With a Master's degree from the University of Waterloo and a CELTA certification, Xiaochun has honed skills in communication, teamwork, and leadership across various industries and locations. Xiaochun has spent over 10 years working in Shanghai, China, holding roles such as Client Services Manager, Social Media Executive, Teaching Assistant, and Housekeeper/Food Runner/Kitchen Help.

Credentials

  • CELTA (Certificate in English Language Teaching to Adults)
    University of Cambridge
    Aug, 2019
    - Apr, 2026

Experience

  • Acne Studios AB
    • Sweden
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Client Services Manager
      • May 2023 - Present

    • Client Services Team Lead
      • Sep 2022 - May 2023

    • Digital Customer Care Assistant
      • Oct 2020 - Sep 2022

  • That's Shanghai
    • Shanghai City, China
    • Social Media Executive
      • Sep 2019 - Mar 2020
      • Shanghai City, China

  • Ivy Education Center
    • Shanghai City, China
    • Teaching Assistant
      • Aug 2018 - Sep 2019
      • Shanghai City, China

  • University of Waterloo
    • Canada
    • Higher Education
    • 700 & Above Employee
    • Housekeeper/Food Runner/Kitchen Help
      • Apr 2017 - Apr 2018

    • Teaching Assistant
      • Sep 2016 - Dec 2017

  • Starbucks
    • Cabbagetown, Toronto, Canada Area
    • Barista
      • Sep 2012 - Sep 2016
      • Cabbagetown, Toronto, Canada Area

  • Mariposa Cruises
    • Toronto, Canada Area
    • Tour Guide
      • Apr 2015 - Oct 2015
      • Toronto, Canada Area

  • Oliver & Bonacini Restaurants
    • Windermere House, Muskoka, Ontario
    • Server's Assistance
      • May 2012 - Sep 2012
      • Windermere House, Muskoka, Ontario

  • Tim Hortons
    • Toronto, Canada Area
    • Store Front Representative
      • May 2011 - May 2012
      • Toronto, Canada Area

Education

  • 2016 - 2018
    University of Waterloo
    Master of Arts (M.A.)
  • 2013 - 2016
    Ryerson University
    Bachelor of Commerce (B.Com.)
  • George Brown College
    Diploma

Suggested Services

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Industry Focus. “Retail Luxury Goods and Jewelry”

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