Experience

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  Leebro POS

  • Greater New York City Area

  • Project Field Technician

    • May 2018 - Present
    • Greater New York City Area

    • Work to assist clients with Point of Sale (POS) software and hardware set-up• Travel to client sites across the tri-state area for terminal installation and troubleshooting of terminal functionality, printer issues, LAN/WAN, TCP/IP, Windows XP, 7, 8, 10, and more• Specialized in hospitality Point of Sale (POS) technology, including Leebro restaurant management system, POSitouch restaurant management system and QSP school lunchroom database• Create and send daily EOD report and communications to clients for service transparency• Highly trained in customer support over the phone and in-person, solving customer issues with complete and timely solutions• Facilitate and maintain relationships with Leebro clients in order to ensure customer loyalty and satisfaction

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  C.C. PRODUCTIONS, INC.

  • Hoboken, NJ

  • Field Service Technician

    • 2006 - Present
    • Hoboken, NJ

    • Work to assist clients with Point of Sale (POS) software and hardware set-up• Travel to client site to troubleshoot printer issues, terminal functionality, LAN/WAN connection, TCP/IP, Windows XP, 7, 8, 10, and more • Specialized in hospitality Point of Sale (POS) technology, including POSitouch restaurant management system and QSP school lunchroom database• Highly trained in customer support over the phone and in-person, solving customer issues with complete and timely solutions• Facilitate and maintain relationships with CC Production clients in order to ensure customer loyalty and satisfaction• Served as one of the company’s most experienced technicians, assisting with the training of newly hired individuals and contributing to the business for 11+ years

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  Empire Typography

  • Greater New York City Area

  • Technical Support

    • 2003 - 2006
    • Greater New York City Area

    • Assist in the running of daily technical support operations and troubleshooting• In charge of all network and terminal installation, maintenance, and updates • Test and repair LAN connection, TCP/IP, Windows XP, and Microsoft Outlook• Supported the transformation of Empire Typography’s database and hardware

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  Grappino Restaurant

  • Greater New York City Area

  • Manager

    • 2001 - 2003
    • Greater New York City Area

    • Manage daily operations for a 60+ seated restaurant and a staff of 30+ employees• Facilitate employee coaching, service training, daily scheduling, and logistics• Communicate with vendors and account for wholesale food orders and inventory• Heavily experienced in hospitality and restaurant management, insuring consistently high food and service quality